Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gemma Delano

Derry,NH

Summary

Proven leader with experience at Canobie Lake Park, adept in staff training and development, and enhancing customer satisfaction. Skilled in inventory control and store organization, I significantly improved service quality and operational efficiency. My approach prioritizes team empowerment and strategic planning, ensuring exceptional results and workplace harmony. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Retail Supervisor

Canobie Lake Park
05.2017 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

English Teacher

Somersworth School District
08.2021 - 06.2024
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Education

Bachelor of Arts - English Teaching

University of New Hampshire
Durham, NH
05.2021

Skills

Task Delegation

Store Organization

Inventory Control

Staff Training and Development

Customer Service Management

Scheduling and timekeeping

Store maintenance

Cash handling oversight

Additional Information

Spends a great deal of time training and working with dogs. This lead to a passion in capturing moments with pets and their owners. Has over 2 years of experience in professional photography and specializes in dog portraits.

Timeline

English Teacher

Somersworth School District
08.2021 - 06.2024

Retail Supervisor

Canobie Lake Park
05.2017 - Current

Bachelor of Arts - English Teaching

University of New Hampshire
Gemma Delano