GENA CHASTANG

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Took customer calls and provided accurate, satisfactory answers to their queries and concerns
• De-escalated situations involving dissatisfied customers, offering customer assistance and support
• Called clients and customers to inform them about the company’s new products, services and policies
• Guided callers through troubleshooting, navigating the company site or using the products or services
• Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborated with other call center professionals to improve customer service
• Helped to train new employees and inform them about the company’s customer management policies
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Managed truck drivers & sub hauler schedules and routes

Scheduled freight to be picked up and delivered

Provided shipping details to customers

Reviewed logs of truck drivers

Documented all calls, deliveries, routes and times for pickups and deliveries

Completed paper work related to shipments, such as invoices

Handled customer complaints and inquiries

Negotiated rates and delivery time lines

• Prepared bank deposits of cash receipts and makes change funds for cash registers.
• Cashed payroll checks, personal checks, government checks, traveler’s checks, and money orders
  for authorized patrons, assuring that proper identification is provided.
• Checked names against “bad check” list and/or social security number before processing the payment
  of personal checks.
• Received counts and verifies monies received with daily cash reports for accuracy.
• Prepares coversheet by register, amount and register number Daily Cash Report, as required.
• Operated package machines in connection with the counting and wrapping of coins and currency for
  change machines.
• Maintained appropriate logs as necessary.
• Performed other related duties as assigned.