Gena Drennon
Leachville,AR
Summary
Proven Machine Operator and Customer Service Representative with a track record of enhancing productivity and customer satisfaction at companies like Colson Caster. Skilled in machinery operation and problem-solving, with a strong work ethic and excellent communication abilities. Achieved significant improvements in operational efficiency and customer loyalty through attention to detail and teamwork. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
19
19
years of professional experience
Work History
Machine Operator
Colson Caster
10.2017 - Current
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
Customer Service Representative
Southern Bancorp
07.2010 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Machine Operator
Thomas and Betts
04.2009 - 07.2010
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Order Filler
American Greetings
05.2005 - 03.2009
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
GED -
Arkansas Northeastern College
Blytheville, ARGED -
Buffalo Is. Central High School
Monette, AR05.1996
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Workplace Safety
- Teamwork and Collaboration
- Machinery Operations
- Computer Skills
- Problem-Solving
Work Referances
Bufford Hufford 870-476-4981 G&W Foods
Ronnie Hill 870-219-5615 Colson Caster
Regina Stone 870-761-6913 Southern Bancorp
Work References
Bufford Hufford 870-476-4981 G&W Foods
Ronnie Hill 870-219-5615 Colson Caster
Regina Stone 870-761-6913 Southern Bancorp
Timeline
Machine Operator
Colson Caster
10.2017 - Current
Customer Service Representative
Southern Bancorp
07.2010 - 10.2017
Machine Operator
Thomas and Betts
04.2009 - 07.2010
Order Filler
American Greetings
05.2005 - 03.2009
GED -
Arkansas Northeastern College
GED -
Buffalo Is. Central High School
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