Summary
Overview
Work History
Skills
Timeline
Intern

Gena Willey

Normal,IL

Summary

Organized and dependable candidate, gifted in working with stressed, confused and upset individuals who is successful at managing multiple priorities with a positive attitude to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Leasing Agent

Danbury Court Apartments
01.2023 - Current
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Purchasing/Production Coordinator

Growmark
06.2017 - 09.2022
  • Efficiently liaised 20-30 customer jobs weekly with marketing manager, suppliers and vendors to align production plans with customer requirements.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, to increase profits.
  • Negotiated contracts with suppliers and vendors for cost-effective transactions.
  • Forecasted production schedules and adjusted plans to accommodate changes in seasonal demands.
  • Monitored and tracked progress of all production tasks for on-time delivery.

Accounts Processor - Energy

STL Staffing Solutions / Growmark
10.2017 - 04.2018
  • Utilized SAP software to process billing orders for invoicing customers.
  • Entered client details and notes into system for interdepartmental access and review.
  • Examined 75-100 documents daily for accurate billing, legality and compliance with pertinent regulations.

Executive Assistant / Office Administrator

Copaken Brooks
04.2013 - 07.2016
  • Handled scheduling for Chief Property Management Officer, Senior Vice President Controller and Senior Property Manager calendars and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Gathered documents, data and formulated analytics to update spreadsheets, reports and presentations for executives to discuss and review.
  • Coordinated complex annual budget meetings involving multiple presenters, 20-30 attendees and senior executive accommodations.
  • Handled confidential and sensitive information with discretion and tact.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Skills

  • Customer Focused
  • Strong Communication
  • Complex Problem-Solving
  • Secure Data Practices
  • Information Gathering
  • Microsoft Office

Timeline

Leasing Agent

Danbury Court Apartments
01.2023 - Current

Accounts Processor - Energy

STL Staffing Solutions / Growmark
10.2017 - 04.2018

Purchasing/Production Coordinator

Growmark
06.2017 - 09.2022

Executive Assistant / Office Administrator

Copaken Brooks
04.2013 - 07.2016

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Gena Willey