GENA L DINKLEDINE-WERNER

Direct and support day-to-day administrative and operational function and for internal staff of 50+ HR, Payroll, and production teams, providing guidance and leadership to over 600+ employees across the nation in Federal, State government, municipalities, and private sectors.

• Designed and introduced leadership development, coaching, and team management model, resulting in promotion of consultants to increased levels of responsibility.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered excellent Consultant personal service, resulting in consistent 92% customer satisfaction rating.
• Effective liaison between customers and internal departments.
• Identified issues, analyzed information, and provide solutions to problems
• Participated in team-building activities to enhance working relationships

Productive primary relay point between Sirius management and customer accounts and temporary workers, with persuasion and charm yet committed to honesty and ability to maintain long term individualized relationships with customers and employees while increasing account growth.

• Cultivated high level of service to clients to both maintain and extend relationships for future business opportunities
• Strong presence in local marketplace through consistent participation in networking organizations and events
• Delivered customized and practical solutions to clients that met unique site location demands
• Active participant in recruiting and retention ideas for applicants/employees
• Strategized with marketing and advertising initiatives that were used to promote clients to regional public
• Maintained comprehensive knowledge of customer business lines, production, and goals to better serve customers, and meet objectives
• Negotiated, developed and maintain client and employee contracts for retention purpose, hiring and firing of employees, human resources, and maintaining safety compliance for clients and employees
• Prepared, logged and tracked supporting documentation, contracts, and evaluations; Including yearly performance reviews and job order postings within staffing service database of average 100 employee(s) regionally
• Visitations to 15 Evonik east coast sites, planning of employee events and meetings with customer managers, HR, and procurement and onsite safety services
• Creative conception and planning of marketing materials, goodie bags, and give-a-ways for special events, tradeshows, onsite visits, employee birthdays, work anniversaries all with a personal touch

Direct Executive & Personal Assistant to Senior Vice President of Global IT Infrastructure and Network Systems. In addition to direct management of dual regional executives and remote assistance to North America department of 100+ persons.

• Managed multi executives and department event calendars, conferences, and workshop schedule coordination
• Organized, managed and updated schedules for more than three global IT executives and three Regional Managers
• Organization, coordination of domestic and international travel, hotel accommodations, transportation for individuals and groups
• Primary facilitator of onsite and off-site functions, meetings, video conferencing and team events, workshops with HR, outside
  vendors, consultants, and executives regionally and globally
• Administrator for approving and reporting Personnel Service Platform DB, including vacation, travel, and medical leave tracking
• Purchase, prepare and reconcile travel, pro-card expenses/ statements utilizing SAP workflow as department receiver and approver including mail distribution and FedEx
• Responsible for production, reporting monthly reports on Global Billing Program using SAP
• Provide support for all new hires on-boarding; including International Extended Business Guest, internship, contractors/consultants and direct employees
• Analyzed departmental documents, and global contracts for appropriate signatures, distribution, and filing, and management of group mail distribution listings and organizational charts
• Composed and drafted all outgoing correspondence, presentations, and reports including delivery of employee notices and corporate policy changes
• Register, greet and give security briefings and presentation support to Evonik guests including VIPs, vendors and interview candidates
  Provided base level resource IT support and ticketing to non-technical personnel within business. Liaison between service departments
• Ordered and distributed office supplies while adhering to a fixed office budget
• Defined and documented technical orders, support requests, and tracking status for non-IT business units. Archiving on and off-site documents and managing account files and statements. Organized recycle and disposal of contracted and non-contracted IT equipment
• Project Facilitator in planning, organization, and logistics of corporate building growth, new construction, and move of IT Department 2016/2018

Proudly mastered operations of the administrative office by direct coordination and organization, ensuring performance, productivity, efficiency, and profitability of the company through effective best practices and following procedure guidelines of In-Home Health Care Laws and Confidential bonds through the New Jersey Department Board of Nursing.

• Developed and implemented daily operations agendas, and clerical duties including organization of meetings, employee training, conferences, and community events utilizing Outlook Business
• A facilitator between clients, care, and support services improving the efficiency of support services such as IT, HR, accounts, and finance with revision of private-pay, vendor contracts, and invoicing process utilizing QuickBooks and customized database for In-home health care
• Prepare and process payroll for +50 employee(s), including, review of time-sheets and computing pay in accordance
  with FLSA
• Documentation of procedures, identified areas to improve internal controls and gain additional efficiencies and implement policy change in purchasing, and review of supply and work requisitions, and expense reports while adhering to a fixed office budget
• Developed and maintained an internal client filing system, expense reporting, and employee/client file tracking systems.
  Health Admin: Claimed, posted, and verified patients' eligibility, and claim status with Veterans Association, and independent insurance companies. Maintained and adjusted payments from Veterans Association, an insurance company, researched claims and audits on claims that created positive outcomes for clients and family
• Created/posted receipts to appropriate general ledger accounts. Monitored payments due from private-pay clients and promptly contacted clients with past due payments
• Revised and updated contracts, websites, social media sites, and advertisements. (including marketing and presentation materials) Successfully implemented new technologies and process automation encourage continuous improvement
• Technical and professional knowledge by attending educational workshops; reviewing publications; establishing personal
  networks; participating in professional societies
• Served as company representative at Trade Fairs, Community Events, and Senior Living to promote company objectives