Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genaro Sierra Renovato

Galveston

Summary

I am highly motivated, have experience in fast-paced environments and can adapt to last minute changes. I perform well under pressure and always get high marks for the quality of my work. I focus on saving my coworkers time, being dependable, and always having a high work ethic due to this in every role I’ve had I have been promoted. I am, upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

9
9
years of professional experience

Work History

Account Representative

Angelica Martinez State Farm
02.2025 - 08.2025
  • In this role after I got my state licenses I became the top salesperson from March to July by exceeding goals by 50%. I professionally interacted with hundreds of clients and businesses to meet their needs. Effectively used Microsoft office products in day-to-day functions.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Implemented customized account plans to meet individual client needs.

Trainer and Bartender

Saltgrass Steakhouse
01.2023 - 01.2025
  • Monitored server performance during training period to ensure adherence to restaurant standards. In this role I used a point of sale system to effectively put in orders to guest request. Maintained high marks in customer satisfaction as well as high sales.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

54th Street
03.2022 - 03.2023
  • This was my first serving job, I learned how to efficiently take care of 20 guests at a time. In this role I tried to learn everything I could from serving to safely using most of the cooking equipment, this helped me to become a floor supervisor, where I helped other servers with their tables, expedited food, and make sure guest satisfaction was high.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Department Manager

McDonald's
08.2016 - 03.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

Bachelor of Science - Mechanical Engineering

Galveston College
Galveston, TX

Skills

  • Problem Solving
  • Communication
  • Bilingual in Spanish
  • 10-key proficient
  • 80 wpm typing speed
  • Sales proficiency
  • Customer engagement
  • Food safety
  • POS operation
  • Shipping and receiving
  • Loading and unloading

Timeline

Account Representative

Angelica Martinez State Farm
02.2025 - 08.2025

Trainer and Bartender

Saltgrass Steakhouse
01.2023 - 01.2025

Server

54th Street
03.2022 - 03.2023

Department Manager

McDonald's
08.2016 - 03.2022

Bachelor of Science - Mechanical Engineering

Galveston College

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