GenAurtury Jackson
Chicago,IL
Summary
Dynamic Department Manager with a proven track record in staff management and workflow optimization. Expertise in training programs and problem-solving, resulting in enhanced team performance and improved customer satisfaction.
Overview
11
11
years of professional experience
Work History
Department Manager
Menards
01.2020 - 03.2026
- Implemented training programs to enhance staff performance and ensure adherence to safety protocols.
- Streamlined department workflows, improving efficiency and reducing operational delays.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Developed scheduling systems to maintain optimal staffing levels and improve customer service.
- Coordinated cross-departmental initiatives to enhance collaboration and drive overall store performance.
- Mentored junior managers, fostering professional growth and improving team dynamics.
- Executed budget management strategies, ensuring cost control while maximizing departmental resources.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Direct Support Associate
Western Alternative Corrections
11.2017 - 11.2019
- Developed and implemented recovery programs to support residents' reintegration into society.
- Oversaw daily operations, ensuring compliance with safety regulations and organizational policies.
- Established relationships with community resources to enhance residents' access to services.
- Monitored resident progress, providing feedback and adjusting support plans as needed.
- Coordinated discharge planning, ensuring a smooth transition for residents leaving the facility.
- Ensured compliance with federal regulations by conducting internal audits and maintaining thorough documentation on all aspects of operations at the halfway house.
- Developed comprehensive case management plans, addressing individual needs and promoting successful reintegration into society.
- Improved facility safety through regular inspections and maintenance of security systems.
- Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
Direct Support Professional Caregiver
Northern Iowa Mosaic
11.2014 - 05.2017
- Provided personalized care and support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored activity planning and implementation.
- Monitored and documented client progress, ensuring compliance with care plans and regulatory standards.
- Developed strong relationships with clients, fostering trust and promoting emotional well-being.
- Collaborated with interdisciplinary teams to coordinate services and optimize individual care strategies.
- Trained new staff on best practices for caregiving, safety protocols, and client engagement techniques.
- Implemented behavior management strategies to promote positive interactions and reduce challenging behaviors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
Education
Bachelor of Science - Business Administration And Management
Hastings College
Hastings, NE12-2019
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Retail management
- Goals and performance
- Flexible schedule
- Work planning and organization
- Staff development
- Personnel training and development
- Loss prevention
- Coaching and mentoring
- Sales expertise
- Conflict de-escalation
- Product restocking
- Motivational leadership
- Workflow coordination
- Recruiting and hiring
- Vendor relationship management
- Rules and regulations
- Policy development
- Innovation skills
- Logistics planning
- Time management
- Verbal and written communication
- Budgeting and forecasting
- QC
- Teamwork and collaboration
- Problem resolution
Timeline
Department Manager
Menards
01.2020 - 03.2026
Direct Support Associate
Western Alternative Corrections
11.2017 - 11.2019
Direct Support Professional Caregiver
Northern Iowa Mosaic
11.2014 - 05.2017
Bachelor of Science - Business Administration And Management
Hastings College