GENESIS CAMACHO
Davenport,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
Kissimmee, FL
07.2020 - Current
- Check Ins, Discharge, Setting up appointments for clients
- Creating wellness plans for patients
- Refilling medication
- Answering client calls & concerns/questions
- Client follow up with appointments and scheduling
Supervisor- Pool Attendant
Holiday Inn Club Vacations at Orange Lake
Kissimmee, FL
07.2021 - 04.2023
- Assisting Department Managers with additional support on multiple pool decks
- Assisting with the enforcement of all Pool Deck & Safety rules
- Training and conducting onboarding process for new hires
- Ensuring guest satisfaction through guest engagement and creating memorable vacation memories
- Ensuring cleanliness and visual appeal of all pool decks
Veterinary Assistant
Banfield Pet Hospital
Kissimmee, FL
02.2019 - 07.2020
- Prepare & fill medication
- Assist Doctor with filling out patient chart
- Drawing pet samples for testing
- Assists Doctor during physical exams
- Following up on client/patient diagnosis and evaluation
Education
High School Diploma -
Gateway High School
Kissimmee, FL05-2018
Skills
- Cash Handling & POS Trained
- Bilingual
- Customer Service
- Conflict resolution
- Safety inspection
- Onboarding new team members
- Microsoft office
- Inventory management
Certifications
- CPR/ AED certified
Timeline
Supervisor- Pool Attendant
Holiday Inn Club Vacations at Orange Lake
07.2021 - 04.2023
Client Service Coordinator
Banfield Pet Hospital
07.2020 - Current
Veterinary Assistant
Banfield Pet Hospital
02.2019 - 07.2020
High School Diploma -
Gateway High School