Genesis Fajardo

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Received patients and visitors provided assistance by scheduling appointments, patient registration, medical chart maintenance and coordinate patient referrals.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Followed document protocols to safeguard confidentiality of patient records.
• Answered incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate team or taking messages.
• Resolved customer complaints using established follow-up procedures.
• Ensured required documents are received and documented in the patient's record , such as Physician Orders, results of patients history and physical exams.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

• Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
• Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
• Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
• Resolved complex issues through active listening, empathetic support, and clear communication with patients.
• Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
• Trained new personnel regarding company operations, policies and services.

• Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
• Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
• Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Successfully managed event logistics for smooth operations, ensuring timely set-up and breakdown of retreat spaces.
• Collaborated with diverse teams of staff, volunteers, and vendors to ensure successful execution of each retreat.
• Provided comprehensive training programs for staff members that improved their skills related to guest services, safety protocols, and program facilitation.
• Interacted well with customers to build connections and nurture relationships.
• Streamlined communication processes, providing clear instructions and expectations for all parties involved in a retreat.

• Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
• Successfully transitioned existing customers onto more suitable memberships plans when necessary.
• Managed client database efficiently, ensuring accurate tracking of contact information, preferences, and memberships sold.
• Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.

• Provided exceptional customer service by informing and assisting members in accordance with YMCA policies and procedures.
• Maintained accurate and organized member records and processed program registrations with attention to detail.
• Utilized strong written and verbal communication skills to effectively convey information and address member inquiries.
• Demonstrated professionalism, courtesy, and knowledge while interacting with members and guests.
• Exercised sound judgment in decision-making, ensured confidentiality, and adhered to organizational guidelines.
• Collaborated effectively with team members and worked independently with minimal supervision.
• Utilized proficient computer skills to manage member accounts, process transactions, and perform administrative tasks.