Genesis Gaines
Greensboro,NC
Summary
Professional seller with a proven track record at Prime Communications AT&T, enhancing customer satisfaction through expert coaching in product knowledge and sales techniques. Skilled in relationship building and problem-solving, I significantly boosted sales and minimized shrinkage. My professionalism and customer service excellence have consistently driven positive outcomes and team growth.
Overview
10
10
years of professional experience
Work History
Store Manager
Prime Communications AT&T
03.2020 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Agent Representative
Prime Communications AT&T
09.2019 - 03.2020
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Improved overall team performance by providing mentorship and guidance to junior sales representatives.
Sales Agent
Cellular Sales Verizon Wireless
01.2017 - 09.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Merchandising Associate
Caffey Distributing
01.2015 - 01.2017
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05.2019
Skills
- Product line knowledge
- Customer Service
- Relationship Building
- Customer Needs Assessment
- Sales goal setting
- Problem-Solving
- Professionalism
Languages
Spanish
Full Professional
Timeline
Store Manager
Prime Communications AT&T
03.2020 - Current
Sales Agent Representative
Prime Communications AT&T
09.2019 - 03.2020
Sales Agent
Cellular Sales Verizon Wireless
01.2017 - 09.2019
Merchandising Associate
Caffey Distributing
01.2015 - 01.2017
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
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