Genesis Gonzalez
Rosepine,LA
Summary
Knowledgeable sales clerk with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and bilingual communication skills.
Overview
11
11
years of professional experience
Work History
Key Holder
Shoe Dept
02.2017 - 11.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
Inventory Specialist
Rue 21
11.2013 - 01.2017
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Prepped merchandise with security devices
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Education
High School Diploma -
Dr. Manuel Pila Iglesias High School
Ponce, Puerto Rico05-2011
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Bank deposits
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Key Holder
Shoe Dept
02.2017 - 11.2024
Inventory Specialist
Rue 21
11.2013 - 01.2017
High School Diploma -
Dr. Manuel Pila Iglesias High School
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