Genesis Gonzalez
Andy's Frozen Custard
TAMPA
2
Languages
2
years of professional experience
Organized and dependable professional with strong leadership skills and hands-on customer service experience. Proven ability to manage responsibilities efficiently, communicate effectively, and work collaboratively to deliver positive customer experiences. Committed to maintaining a productive, team-oriented environment while adapting to new challenges.
Work History
Shift Leader
1 Year 10 MonthsOver the course of two years, I've mastered every position at the store, including interacting with customers, resolving any issues through orders, counting cash at the end of the night, and ensuring everything is clean before locking the store. As a shift lead, I needed to be skilled and confident with my work abilities,as well as staying organized.
- Supervised daily operations to maintain safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules to enhance staff coverage during peak hours.
Education
High School Diploma
- High School Graduate
- Principal honor roll
- Lettered in orchestra for 6 years
- GPA: 4.0 unweighted, 6.08 weighted GPA
- Honoree of National Honor Society
- Historian for the 2024-2025 and 2025-2026 Orchestra Advisory Board
- HCA Patricia First Memorial Scholarship Recipient
- Ranked in Top 10% of class
- 200+ Volunteer Hours
- Relevant Coursework: ServSafe Certification & Project Management Certs
Skills
Operational efficiency
Customer focus
Team leadership
Teamwork
Problem-solving
Communication
Written communication
Organized
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Leader
Andy's Frozen Custard
08.2024 - 06.2026Read More
Durant High School
High School Diploma
Read More