Genesis Hacker

Managed daily operations as receptionist for Cookie Cutters. Supported cleaning and sanitizing of hair cutting stations for child clients. Assisted in maintaining shop cleanliness by folding laundry and managing sanitation supplies for stylists. Handled all incoming calls and appointment scheduling for weekend shifts. Coordinated accurate bookings for stylists and facilitated proper check-out procedures for clients.

Handled inbound and outbound calls for various law firms, assisting with case qualification through a series of pre-screening questions. Facilitated the mailing of retainers or guided callers through the retainer process over the phone. Coordinated the transfer of qualified callers to appropriate law firms based on case specifics and state. Supported A&W Tax Services with appointment management, including booking, canceling, and rescheduling for three tax advisors. Managed bi-weekly payroll processes by verifying time cards, ensuring bill inclusion in invoices, and submitting payroll punctually.

Managed daily mail operations and supported HR with employee onboarding processes. Assisted various departments with routine tasks while maintaining a clean and well-stocked office environment.

Processed customer orders in-person and via phone. Prepared salads and communicated order readiness. Maintained cleanliness of tables, stocked supplies, and organized food inventory for shifts.

Managed client appointments and processed payments efficiently. Created and scheduled weekly content for company Instagram page. Assisted with video editing as required. Prepared patient rooms and organized necessary paperwork for daily operations.