Genesis Macias
Houston
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
year of professional experience
Work History
Account Specialist
Sterling Association Services
02.2025 - Current
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Negotiated contract renewals, securing favorable terms and maintaining long-term client relationships.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Customer Service Representative
Sterling Association Services
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist
Sterling Association Services
02.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Associate of Applied Science - Business Administration And Management
Lone Star College
05-2024
Skills
- Data entry
- Customer relations
- Bilingual - Spanish
- Document management
2024 Customer Service Award
This award was given to me by Sterling Association Services in reflection to my earning the top customer service out of 6 offices. The decision was made by the employers and president of the company.
Timeline
Account Specialist
Sterling Association Services
02.2025 - Current
Customer Service Representative
Sterling Association Services
02.2024 - Current
Receptionist
Sterling Association Services
02.2024 - Current
Associate of Applied Science - Business Administration And Management
Lone Star College
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