Hi, I’m
Paola Lopez
Account Specialist
Naples,United States
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Summary
Dynamic Account Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
7
years of professional experience
2
Certification
Work History
State Farm Mutual Automobile Insurance Company
Account Specialist
03.2021 - Current
Job overview
- Licensed 2-20 customer care.
- Primary facilitate claims between claims department & policy holders.
- Answer phone calls in timely manner & collect necessary information.
- Actively listen to people's needs & advice best course of action.
- Recently obtained FL 6-20
Rick Hendrick Chevrolet
Salesperson
03.2021 - 03.2022
Job overview
- Meeting sales goals. Averaged 15 cars per month
- Greeting customers in professional manner.
- Activity listens to customers on their needs follow by showing product.
CVS Pharmacy
Operational Manager
12.2016 - 02.2021
Job overview
- Monitors employee work habits and makes sure tasks are completed in timely fashion.
- Conducts performance reviews.
- Writes up reports of employee behavior or customer complaints.
- Keeps work area clean and organized. Multitask between helping front store and pharmacy.
CVS Pharmacy
Pharmacy Technician
12.2015 - 12.2016
Job overview
- Emphasizes pharmacological knowledge attention to details,
- Teamwork
- Good numeracy skills
- Computer competencies.
Education
Southwestern State College
Associate in Science (AS) in Forensic Science
08.2018
Estero High School
High School Diploma
08.2015
Skills
- Microsoft Outlook
- Multitasking
- Analysis skills
- Communication skills
- Problem-solving
- Reliability
- Team Work
- Conflict management
- Account management
- CRM software
- Customer Service
- Data entry
- Documentation Skills
Custom
Extra Curricular: Certifications and Licenses
Driver's License
February 2013 to Present
Safe drive and have own transportation.
6-20 Claims Adjuster
Present
Insurance License
March 2021 to Present
Languages
- English
- Spanish
Certification
- 4-40 License - April 2022
- 6-20 FL Claims Adjuster - March 2023
Languages
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Specialist
State Farm Mutual Automobile Insurance Company
03.2021 - Current
Salesperson
Rick Hendrick Chevrolet
03.2021 - 03.2022
Operational Manager
CVS Pharmacy
12.2016 - 02.2021
Pharmacy Technician
CVS Pharmacy
12.2015 - 12.2016
Southwestern State College
Associate in Science (AS) in Forensic Science
Estero High School
High School Diploma
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