Genesis Markus

General Manager

Jiffy Lube

Las Vegas, NV

04.2023 - Current

Delegated work to staff, setting priorities and goals.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Created effective business plans to focus strategic decisions on long-term objectives.
Prepared staff work schedules and assigned team members to specific duties.
Monitored progress by establishing plans, budgets and measuring results.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Implemented successful business strategies to increase revenue and target new markets.
Supervised employees through planning, assignments, and direction.
Trained employees on duties, policies and procedures.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Built and maintained loyal, long-term customer relationships through effective account management.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Recruited, interviewed and hired qualified staff for open positions.
Monitored customer satisfaction levels through surveys and feedback forms.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.