Genesis Martinez

• Assist youth in identifying their career interests through exposure to different industries.
• Enable youth to acquire positive work habits and develop employment-related skills.
• Maintain participant's files to remain compliant with contractual requirements.
• Answer emails and phone calls.
• Proficient in utilizing spreadsheet software, including Microsoft Excel and Google Sheets, to analyze and organize information.

Customer service plays a pivotal role in my professional responsibilities, holding significant importance in my endeavors. This facet of my role has afforded me invaluable opportunities to:

• Deliver swift and effective assistance to customers
• Strengthen my comprehension of promptly addressing and satisfying the diverse needs of our valued customers
• Interact with customers and resolve customer conflict
• Manage product and transactions
• Make sure shelves are stocked with merchandise
• Answer questions while advancing customer service

• Ensured meetings.
• Maintained clean and organized workspace.
• Professional and courteous manner.
• Created and updated spreadsheets to track and report data.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

• Assisted children with homework assignments and special projects across different subjects to promote academic success.
• Enforced rules to teach good manners and maintain a safe environment.
• Organized creative and fun activities, enhancing children's physical, emotional, and social well-being for ages 2 to 8.
• Assisting with meals, snacks, and bedtime routines for the children.
• Maintained effective schedule balance between rest periods, activity play, and instruction.