Melissa Sanchez
City Of La Follette,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Program Coordinator
Catholic Charites of East Tennessee
City Of La Follette, TN
05.2024 - Current
- Monitored 8-15 cases progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted weekly home visits to assess living environment and provided appropriate referrals.
- Provided crisis intervention and case management services to child, family and legal guardians.
Paralegal
Law Office of Rachel Bonano, PLLC
Knoxville, TN
08.2023 - 05.2024
- Prepared legal documents for litigation, settlement, and a variety of other projects
- Provided comprehensive legal support for the company, including drafting up to 10 contracts weekly and assisting in client meetings
- Researched laws, regulations, and case law to ensure the company understood all relevant legislation and regulations
- Liaised with other paralegals and legal staff daily to complete common tasks on schedule.
- Maintained and updated organized dozens of client's contact information to keep in touch with clients and provide updates on cases.
Billing Coordinator
Cannistraro
Watertown, MA
01.2020 - 02.2022
- Completed documentation, reports and spreadsheets of financial information.
- Reported past due payments to collections department.
- Managed daily operations for billing department handling over $500,000 per month in payments.
- Processed and sent invoices, adjustments and credit memos to customers.
Claims Processor
Tufts Health Plan
Watertown, MA
12.2011 - 01.2017
- Perform data validation regarding member information on 150 pending claims daily.
- Organized daily mail and send to appropriate department.
- Stayed current on HIPAA regulations, benefits claim processing, medical terminology and other procedure.
- Reviewed dozens of applications and supporting documents to verify claims eligibility and accuracy daily.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Education
Bachelor of Science - Psychology
Endicott College
Beverly, MA05.2019
Skills
- Customer service
- Communication skills
- Computer literacy
- English
- Microsoft word
- Bilingual
- Documentation review
- Microsoft excel
- Time management
- Program management
- Client advocacy
- Care coordination
- Community resources
- Patient assessment
Languages
Spanish
Timeline
Program Coordinator
Catholic Charites of East Tennessee
05.2024 - Current
Paralegal
Law Office of Rachel Bonano, PLLC
08.2023 - 05.2024
Billing Coordinator
Cannistraro
01.2020 - 02.2022
Claims Processor
Tufts Health Plan
12.2011 - 01.2017
Bachelor of Science - Psychology
Endicott College