Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Sanchez

City Of La Follette,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Program Coordinator

Catholic Charites of East Tennessee
05.2024 - Current
  • Monitored 8-15 cases progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Conducted weekly home visits to assess living environment and provided appropriate referrals.
  • Provided crisis intervention and case management services to child, family and legal guardians.

Paralegal

Law Office of Rachel Bonano, PLLC
08.2023 - 05.2024
  • Prepared legal documents for litigation, settlement, and a variety of other projects
  • Provided comprehensive legal support for the company, including drafting up to 10 contracts weekly and assisting in client meetings
  • Researched laws, regulations, and case law to ensure the company understood all relevant legislation and regulations
  • Liaised with other paralegals and legal staff daily to complete common tasks on schedule.
  • Maintained and updated organized dozens of client's contact information to keep in touch with clients and provide updates on cases.

Billing Coordinator

Cannistraro
01.2020 - 02.2022
  • Completed documentation, reports and spreadsheets of financial information.
  • Reported past due payments to collections department.
  • Managed daily operations for billing department handling over $500,000 per month in payments.
  • Processed and sent invoices, adjustments and credit memos to customers.

Claims Processor

Tufts Health Plan
12.2011 - 01.2017
  • Perform data validation regarding member information on 150 pending claims daily.
  • Organized daily mail and send to appropriate department.
  • Stayed current on HIPAA regulations, benefits claim processing, medical terminology and other procedure.
  • Reviewed dozens of applications and supporting documents to verify claims eligibility and accuracy daily.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.

Education

Bachelor of Science - Psychology

Endicott College
Beverly, MA
05.2019

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • English
  • Microsoft word
  • Bilingual
  • Documentation review
  • Microsoft excel
  • Time management
  • Program management
  • Client advocacy
  • Care coordination
  • Community resources
  • Patient assessment

Languages

Spanish

Timeline

Program Coordinator

Catholic Charites of East Tennessee
05.2024 - Current

Paralegal

Law Office of Rachel Bonano, PLLC
08.2023 - 05.2024

Billing Coordinator

Cannistraro
01.2020 - 02.2022

Claims Processor

Tufts Health Plan
12.2011 - 01.2017

Bachelor of Science - Psychology

Endicott College

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