Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Montes

Alexandria,VA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Hispanic American Pediatrics Associates
Alexandria, VA
02.2022 - Current
  • Managed patient check-in processes to ensure efficient workflow and excellent customer service.
  • Coordinated appointment scheduling and follow-ups, optimizing clinic operations and patient flow.
  • Assisted with insurance verification and patient registration, enhancing accuracy of records.
  • Maintained organized filing systems for patient records, supporting compliance with healthcare regulations.
  • Provided exceptional bilingual customer support, resolving inquiries efficiently across various communication channels.

Front Desk Receptionist

Effective Chiropractic PG County
Lanham, MD
01.2019 - 06.2021
  • Responded to phone inquiries promptly, providing information and directing calls as needed.
  • Collaborated with medical staff to streamline communication and improve patient experience.
  • Trained new staff on front desk procedures, fostering a supportive team environment.
  • Implemented new software tools for scheduling, increasing efficiency in appointment management.
  • Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.

Education

Bachelor of Arts - Conflict Resolution

George Mason University
Fairfax, VA
05-2028

Associate of Science - Criminology & Criminal Justice

Northern Virginia Community College
Annandale, VA
12-2025

Skills

  • Critical thinking
  • Problem resolution
  • Relationship building
  • Appointment scheduling
  • Microsoft Office Suite
  • Account management

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Hispanic American Pediatrics Associates
02.2022 - Current

Front Desk Receptionist

Effective Chiropractic PG County
01.2019 - 06.2021

Bachelor of Arts - Conflict Resolution

George Mason University

Associate of Science - Criminology & Criminal Justice

Northern Virginia Community College