Katelyn Cress
Dayton
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, processing payments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Positive nature with excellent people skills along with talents in customer relations, recordkeeping and problem-solving. Excels in time management, attention to detail and adaptability, ensuring positive experiences for both clients and team members. Offering great computer, customer service and collaboration skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Exhale Yoga & Massage
Kettering
02.2020 - 03.2022
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls to provide general information, answer inquiries and take messages as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Contacted customers about potential package upgrades, new services and account changes.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Helped with the planning, set up and organization of special events.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted in the management of the company's social media accounts.
- Utilized Twitter, Instagram and Facebook to promote products, services and content.
- Maintained cleaning equipment and materials in a safe and sanitary working condition while keeping business entrances clean, tidy and professional in appearance.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Serviced, cleaned and restocked restrooms, including toilets, sinks, countertops, mirrors, and floors; emptied trash cans and replaced liners as needed.
Front Desk Receptionist
Hot Yoga Studio
Dayton
08.2013 - 09.2016
- Greeted customers and made them feel welcome, answered general questions and directed to appropriate locations.
- Maintained a clean and organized reception area to uphold company image.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Completed basic bookkeeping and document filing.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed digital and physical filing systems for records, correspondence, and other material.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Utilized Twitter and Facebook to promote products, services and content.
- Assisted in developing strategies for increasing followership and engagement rates.
- Swept and mopped floors, vacuumed carpets, dusted surfaces, cleaned equipment using approved supplies, cleaned bathrooms (toilets, sinks, countertops, mirrors, floors etc.), collected trash, removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
Some College (No Degree) - Business
Sinclair Community College
Dayton, OHSkills
- Customer service
- Payment processing
- Data entry
- WPM: 60
- Conflict resolution
- Time management
- Record keeping
- Communication skills
- Organizational skills
- Attention to detail
- Problem solving and Critical Thinking
- Multitasking Abilities
- Interpersonal skills
- Administrative support
- Analytical skills
- Excellent communication
- Goal setting
- Greet visitors
- Active listening
- Flexibility
- Adaptability
- Team collaboration
- Critical thinking
- Written communication
- Verbal communication
Timeline
Front Desk Receptionist
Exhale Yoga & Massage
02.2020 - 03.2022
Front Desk Receptionist
Hot Yoga Studio
08.2013 - 09.2016
Some College (No Degree) - Business
Sinclair Community College