Jessica Arthur
Port Saint Lucie,Florida
Summary
Customer-focused professional with experience in retail and front desk service. Skilled in client relationship management and organizational support. Drives operational efficiency and enhances customer experiences in fast-paced environments. Leverages strategic thinking and hands-on expertise to deliver effective solutions and improve performance.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
03.2026 - Current
- Greeted members, checked in guests, and maintained accurate front desk records.
- Processed new member sign-ups, renewals, and account updates with accuracy.
- Answered calls, responded to membership questions, and directed inquiries to appropriate departments.
- Supported club cleanliness by organizing front desk materials and monitoring lobby presentation.
- Operated membership systems to verify profiles, update information, and track attendance.
- Communicated promotions, class schedules, and club policies to support a positive member experience.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Resolved basic member concerns and escalated complex issues to management promptly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Sales Associate
Orange Theory
01.2026 - 01.2026
- Greeted members and guests, delivering fast front desk support and a positive studio experience.
- Processed membership sales, renewals, and retail transactions with accuracy and professionalism.
- Managed class bookings, waitlists, and cancellations using studio scheduling software.
- Answered phone and email inquiries, resolving questions about classes, pricing, and memberships.
- Maintained a clean, organized front desk area and prepared the studio for daily operations.
- Updated member accounts, payment details, and contact information with careful attention to detail.
- Supported sales goals by presenting membership options and recommending suitable training packages.
Retail Keyholder
GameStop
10.2024 - 10.2025
- Opened and closed store operations, securing cash, merchandise, and facility.
- Processed sales, returns, and exchanges accurately through the POS register.
- Maintained merchandise displays, signage, and planogram compliance across the sales floor.
- Assisted with inventory counts, stock replenishment, and backroom organization.
- Stored security alarm codes and keys and updated codes as needed.
- Balanced cash registers at the end of each shift and completed required reports.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Opened and closed the store at proper times for reliable service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05-2024
Skills
- Front desk operations
- Check-in management
- Appointment scheduling
- Point-of-sale system
- Telephone etiquette
- Customer service
- Customer engagement
- Guest relations
- Client relationship management
- Problem resolution
- Time optimization
- Attention to detail
- Microsoft office
- Cash management
- HIPAA regulations
- Medical terminology
- Team collaboration
- Call handling
- Cash management
- Emergency response
- Flexible schedule
- Critical thinking
- Active listening
- Critical thinking
Certification
CPR/First-Aid certified and phlebotomist-certified.
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
LA Fitness
03.2026 - Current
Front Desk Sales Associate
Orange Theory
01.2026 - 01.2026
Retail Keyholder
GameStop
10.2024 - 10.2025
High School Diploma -
Monarch High School