Alyssa Ricks
San Diego,CA
Summary
Results-driven, outgoing professional with a strong background in customer service and organizational management. Demonstrated ability to handle multiple responsibilities effectively while fostering positive interactions with clients and vendors. Recognized for implementing process improvements that enhance operational efficiency. Dedicated to supporting team success and maintaining high service quality.
Overview
6
6
years of professional experience
4
4
Certifications
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Midland Credit Management
San Diego, California
09.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Utilized indexing software to enhance document accessibility and streamline searches.
- Processed incoming and outgoing mail daily, ensuring timely distribution.
- Maintained accurate records of scanned documents and metadata for easy retrieval.
- Collaborated with cross-functional teams to achieve operational goals effectively.
- Assisted team members by providing administrative support as needed.
- Supported office supply management by tracking inventory and placing orders promptly.
- Greeted and directed visitors to appropriate personnel, enhancing front-desk operations.
- Issued new hire and visitor badges to ensure security protocols.
Assistant Manager / Bartender / Server
CORAL SPORTS BAR
02.2024 - 02.2025
- Oversaw daily operations, managing shift schedules and business opening procedures.
- Trained staff in cocktail preparation and service standards to elevate performance.
- Resolved customer issues promptly, ensuring high satisfaction during service.
Front Desk Receptionist
PHILIPS HEALTHCARE
San Diego, USA
01.2020 - 12.2023
- Served as primary gatekeeper, greeting visitors and directing them to appropriate destinations.
- Issued new hire and visitor badges to ensure security protocols.
- Executed clerical tasks to support daily office operations efficiently.
- Responded promptly to customer inquiries, maintaining a professional demeanor.
- Coordinated with office staff regarding incoming calls and prepared outgoing mail.
- Monitored office supply inventory and placed orders as needed.
- Checked voicemail for messages from clients, management, and employees.
- Answered and transferred phone calls to appropriate departments.
Education
AA - General Studies
San Diego City College
San DiegoHigh School Diploma -
Mar Vista High School
Imperial Beach, CA 08.2014 - 06.2018
Skills
- Attention to detail
- Time management
- Multi-tasking
- Problem solving
- Goal orientation
- Organizational skills
- Critical thinking
- Team collaboration
- Tactfulness
- Forward thinking
- Customer service and relations
- Sales communication and follow-up
- Tenant screening and documentation accuracy
- Data privacy and security (GLBA)Compliance awareness (TCPA, SCRA, FDCPA)
- Microsoft 365 productivity tools
- AI-assisted workflow efficiency
- Conflict resolution and problem-solving strategies
- Process improvement and quality assurance
Certification
CPR/AED First Aid
Applications
- MS Office
- SharePoint
- Visio
- Skype
- SAP
- Workday
- Concur
- ADP
- GoToMeeting
- WebEx
- Zoom
- Kwiktag
- Quickbooks
- MS Teams
- Slack
- Cisco
- OKTA
- ServiceNow
- Canva
- GSuite
Skill Sets
- Attention to detail
- Time Management
- Multi-Tasking
- Active Listening
- Problem Solving
- Goal-Oriented
- Organized
- Self-Disciplined
- Critical Thinking
- Team Work
- Tactful
- Personable
- Forward Thinking
Timeline
Front Desk Receptionist
Midland Credit Management
09.2024 - Current
Assistant Manager / Bartender / Server
CORAL SPORTS BAR
02.2024 - 02.2025
Front Desk Receptionist
PHILIPS HEALTHCARE
01.2020 - 12.2023
High School Diploma -
Mar Vista High School
08.2014 - 06.2018
AA - General Studies
San Diego City College