Genesis Navarro
Las Vegas ,NV
Summary
Dynamic and dedicated professional with extensive experience at Lindo Michoacan, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and team collaboration, while implementing strategies that improved service efficiency during peak hours. Committed to maintaining high standards of professionalism and integrity.
Overview
1
1
year of professional experience
Work History
Cashier
Lindo Michoacan
Las Vegas, NV
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Handled cash and credit transactions accurately, ensuring financial integrity.
- Collaborated with team members to improve inventory management processes.
- Provided training and support to new cashiers on operational procedures.
- Implemented strategies to reduce wait times during peak hours, improving service efficiency.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
Host
Lindo Michoacan
Las Vegas, NV
05.2025 - Current
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed waitlist and reservations, optimizing table turnover.
- Assisted servers with order processing during peak hours to enhance service flow.
- Communicated daily specials and promotions to guests, increasing engagement.
- Coordinated with kitchen staff to ensure timely food delivery for customer satisfaction.
- Maintained cleanliness and organization of dining area to meet health standards.
- Handled guest inquiries and complaints professionally, resolving issues promptly.
- Supported team members in training new hosts, fostering a collaborative environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
Beacon Academy
Las Vegas, NV04.2026
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Product knowledge
Refunds and exchanges
Cash drawer balancing
POS system operations
Staff training
Refund handling
Guest inquiries
ID verification
Inventory management
Attention to detail
Currency counting
Sales expertise
Languages
Spanish
Full Professional
Timeline
Cashier
Lindo Michoacan
05.2025 - Current
Host
Lindo Michoacan
05.2025 - Current
High School Diploma -
Beacon Academy