Genesis Ordonez
Queens,NY
Summary
Friendly and approachable individual skilled in creating welcoming environments and managing customer interactions. Experienced in appointment scheduling and order processing, ready to contribute to a positive customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Imperial Dade Paper
Queens, New York
08.2024 - Current
- Assisted customers with product inquiries and order placements, ensuring accurate order fulfillment.
- Resolved customer complaints through effective communication and problem-solving.
- Enhanced customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions and transactions to support effective follow-up and service improvements.
Receptionist-Customer service-Recall
Preferred Dental Care, Chelsea, Ny
Flushing, New York
03.2024 - 07.2024
- Greeted patients and visitors warmly, enhancing overall patient experience.
- Answered phone calls and addressed inquiries regarding services and procedures, providing clear information to enhance customer satisfaction.
- Managed appointment scheduling with dental practice management software, ensuring efficient patient flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted dental staff with administrative tasks throughout the day.
Education
High School Diploma -
JOHN BOWNE HIGH SCHOOL
Flushing, NY06-2022
Some College (No Degree) -
ALLIANCE UNIVERSITY
Nyack, NYSkills
- Order processing
- Appointment scheduling
- Order tracking
- Inventory management
- Warehousing functions
- Customer satisfaction measurement
- Team collaboration
- Conflict resolution
- Communication techniques
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Imperial Dade Paper
08.2024 - Current
Receptionist-Customer service-Recall
Preferred Dental Care, Chelsea, Ny
03.2024 - 07.2024
High School Diploma -
JOHN BOWNE HIGH SCHOOL
Some College (No Degree) -
ALLIANCE UNIVERSITY