Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Ortiz

Clovis,NM

Summary

Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience

Work History

Server

Texas Roadhouse
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

Nick Griego & Sons
06.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Server

Kelly's Bar and Grill
03.2021 - 12.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Detention Officer

Curry County Detention Center
03.2020 - 03.2021
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Fingerprinted and photographed incoming and released inmates.
  • Supervised inmates during day-to-day activities.
  • Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.

Receptionist

Westgate Self Storage
11.2018 - 03.2020
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

Business Owner

Hawaiian Shaved Ice
05.2016 - 03.2018
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Interviewed, trained, and supervised employees.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.

Front Desk Receptionist

Deluxe Detail
08.2016 - 02.2017
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Sales Associate

T-Mart
04.2015 - 02.2016
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Processed orders through company system and coordinated product deliveries.

Education

High School Diploma -

Clovis High School
Clovis, NM
03.2017

Skills

  • Liquor, wine and food service
  • Billing and Invoicing
  • Verbal and written communication
  • Mail handling
  • Sales Techniques
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Exceptional customer service
  • Data Entry
  • Telephone skills
  • Time Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Texas Roadhouse
08.2023 - Current

Receptionist

Nick Griego & Sons
06.2023 - 08.2023

Server

Kelly's Bar and Grill
03.2021 - 12.2021

Detention Officer

Curry County Detention Center
03.2020 - 03.2021

Receptionist

Westgate Self Storage
11.2018 - 03.2020

Front Desk Receptionist

Deluxe Detail
08.2016 - 02.2017

Business Owner

Hawaiian Shaved Ice
05.2016 - 03.2018

Sales Associate

T-Mart
04.2015 - 02.2016

High School Diploma -

Clovis High School

Similar Profiles

CREATE PROFILE
Genesis Ortiz