GENESIS PARODI
Hialeah,FL
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
1
1
Certification
Work History
Operations Manager
CVS Pharmacy Health
Hialeah, FLORIDA
02/15/18 - 01/01/23
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Organized merchandise displays according to seasonal promotions or special events.
Assistant Manager
Murphy USA
HIALEAH, FLORIDA
06/15/15 - 02/10/18
- Ensured compliance with all safety regulations while performing tasks.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed refunds and exchanges according to company policy.
- Performed daily opening and closing procedures for the register area.
- Managed scheduling, payroll, and time off requests for team members.
Education
CERTIFIED - EXCEL PROGRAM
CIBERTEC
LIMA PERU12-2004
GED -
ALFREDO REBAZA ACOSTA
LIMA PERU12-2000
ACTUALLY STUDYING - DENTAL ASSISTANT
Florida National University
Hialeah, FLSome College (No Degree) - English
Miami Dade College
Miami, FLSome College (No Degree) - Business Administration
CIBERTEC
LIMA PERUSkills
- Cash Handling & Reconciliation
- Leadership & Team Management
- Inventory Management & Control
- Order Processing & Fulfillment
- Customer Service Excellence
- Microsoft Office Proficiency
- Retail Operations Management
- Problem-Solving & Decision-Making
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- TAXES COURSE BASIC
- EXCEL PROGRAM
- SECRETARY PROGRAM
References
References available upon request.
Timeline
Operations Manager
CVS Pharmacy Health
02/15/18 - 01/01/23
Assistant Manager
Murphy USA
06/15/15 - 02/10/18
CERTIFIED - EXCEL PROGRAM
CIBERTEC
GED -
ALFREDO REBAZA ACOSTA
ACTUALLY STUDYING - DENTAL ASSISTANT
Florida National University
Some College (No Degree) - English
Miami Dade College
Some College (No Degree) - Business Administration
CIBERTEC
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