Genesis Perdomo
Cohoes,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Startek-Home
Cohoes, New York
06.2023 - 09.2025
- Boosted customer satisfaction by resolving inquiries through inbound calls.
- Ensured effective resolution of service issues with accurate support.
- Improved service quality by collaborating with teams on escalated issues.
- Streamlined inquiry management across channels for timely, accurate responses.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assembly Line Worker
Solid Sealing Technology
10.2023 - 01.2024
- Operated machinery to assemble components efficiently and accurately.
- Monitored production quality to ensure compliance with safety standards.
- Trained new employees on assembly procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce downtime.
Customer Service Representative
PeopleReady Skilled Trades
01.2020 - 03.2023
- Undertake diverse roles to meet varying client demands and operational needs.
- Adapt to multiple work environments and job requirements, ensuring consistent performance and reliability.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Actively participated in team meetings, contributing insights for operational enhancements and best practices.
Education
Business Administration - Business Administration And Management
University of Phoenix
Phoenix, AZ10-2025
Skills
- Records and database administration
- Active listening
- Critical thinking
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Driver's License, Non-CDL Class C
- Forklift Certification
- MCAS - Microsoft Certified Application Specialist
Personal Information
- Driving License: Non-CDL Class C
- Availability: Anywhere
Timeline
Assembly Line Worker
Solid Sealing Technology
10.2023 - 01.2024
Customer Service Representative
Startek-Home
06.2023 - 09.2025
Customer Service Representative
PeopleReady Skilled Trades
01.2020 - 03.2023
Business Administration - Business Administration And Management
University of Phoenix