Genesis Reyes

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Built relationships with customers to encourage repeat business.
• Handled cash with high accuracy and took care to check bills for fraud.
• Helped customers complete purchases, locate items, and join reward programs.
• Used POS system to enter orders, process payments and issue receipts.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.

Ensure that all visitors, volunteers & staff are treated respectfully and professionally

Maintain clear communication by responding promptly to requests for

information from Executive Director, Board members and Staff

Assess cats daily for behavior needs & adoptability, consulting

with team as needed and supervising trained Core Volunteers for moves to condos/colonies as

needed to prevent stress.

Supervise Lead Colony Technician & volunteer cleaners to ensure daily

cleaning of condos, cages & colonies is completed, according to policy & procedures.

Administer medical care for cats, including veterinary liaison, vaccinations,

deworming, microchips, medical treatment, special diets, weights, transportation & medical

record keeping

Maintain inventory of medical supplies and order replacements [from

Operations Manager] in advance of running out

Intake scheduling: As Intake Committee member, meet weekly and consult with other

members as needed to review and recommend intakes

Upon intake, perform examination, create & organize digital/paper records,

including updating ShelterLuv database with cat data

• In-house surgeries: Organize, assist with and supervise Core Volunteers to assist with in-

house spay/neuter surgeries, completing medical paperwork as needed.

Medical Team: Coordinate with Medical Assistants to train and supervise Medical Team to

assist with medical issues, including Bedcheckers.

Weekly cat updates: Disseminate Friday update & map on cat assessment & placement to

Staff & Core Volunteers

Adoption Counseling: Backup for potential adopters & completion of adoptions as needed.

Reports: Submit monthly and annual reports as requested.

Committees: Attend committee meetings as needed.

•Maintain clear communication by responding promptly to requests for information

from Executive Director, Board members and Staff

•Daily assessment: Assist with assessing shelter population daily for health, behavior and progression

from intake to colony, prevent long cage stays, healing illness and increasing adoptability & report to

Medical Manager if necessary

• Maintain good communication between Cat Care Manager, Executive Director, TNR

Coordinator and Foster homes.

•Perform in-home inspection for potential Foster families.

•Provide every new Foster with either in-person or digital orientation and provide

both printed & digital copies of Foster Handbooks as needed.

•Place cats and/or kittens in Foster homes according to need and Foster preference.

Schedule with Cat Care Manager or perform intakes in 1eld (including vaccinations

& deworming), updating digital and paper records as quickly as possible.

•Work with Cat Care Manager to schedule all vet visits.

•Schedule pickup by Foster families; distribute to Foster homes when necessary.

•ShelterLuv: Maintain complete and current records for Foster cats/kittens and Foster families, including

current medical information and complete contact information

•Counsel potential adopters, complete adoptions & supervise AC as needed.

•Work with Director, Cat Care Manager and Operation Manager to intake cats and

kittens from foster care to the Haven for adoption as quickly as possible.

•Maintain weekly check-ins with Fosters to assess medical/behavioral health of cats.

•Train Foster families on proper care and handling to ensure kittens are fully adoptable

by two months and cats are as adoptable as possible.

•Transport foster cats/kittens as needed to both Haven and Foster homes.

•Review foster equipment regularly to order replacement supplies from operations Manager in

advance of running out.

•Submit monthly and annual reports as requested.

• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Responded to and resolved customer questions and concerns.
• Trained new employees and delegated daily tasks and responsibilities.
• Helped store management meet standards of service and quality in daily operation.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.