Genesis Tanuvasa
Ewa Beach
Summary
A dedicated and versatile individual with experience in guest relations, customer service, front desk management, and transportation coordination. Skilled in effective communication, working well under pressure and problem-solving. Always striving to be a valuable asset to the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
GUEST SERVICE TEAM LEAD
Ka Moana Luau
06.2023 - Current
- Greet guests while answering inquiries about the facility and luau packages offered
- Provide support during high-traffic periods by assisting with check-ins and directing guests to the entrance
- Handle customer complaints to ensure satisfactory resolutions for all parties involved
TRANSPORTATION COORDINATOR
Mauka Warriors Luau
05.2024 - 06.2024
- Coordinate guest transportations to ensure efficient service
- Create and manage fleet schedules for bus drivers to maintain timely transportation
- Resolve customer complaints regarding services, scheduling, and other transportation concerns
FRONT GATE ATTENDANT
Wet N Wild Waterpark
03.2021 - 05.2021
- Checked identification of all personals entering the facility
- Greet guests courteously to foster a welcoming atmosphere
- Conduct safety inspections and while monitoring the entrance
- Promote park policies and regulations to guests upon entry
RETAIL SALES ASSOCIATE
Bath and Body Works
07.2020 - 04.2021
- Handle POS transactions including cash and credit purchases and refunds
- Restock and organize inventory to maintain a visually appealing display
- Assist customers in locating products and encourage them to join rewards program
Education
Kapi'olani Community College
Honolulu, HIAssociate of Arts - Liberal Arts
Leeward Community College
Pearl City, HI05.2025
High School Diploma -
James Campbell High School
Ewa Beach, HI05.2019
Skills
- Over 5 years of Customer Service
- Cash handling and POS System
- Problem-Solving Under Pressure
- Team Management
- Guest relations
Certification
- Certificate of Competence in Dental Assisting
- Certificate of Completion Certified Hawai'i Destination Specialist
- Certificate of Achievement Apollo Computerized Reservation System
Academic Awards
Dean's List, Fall 2020-Spring 2021
Timeline
TRANSPORTATION COORDINATOR
Mauka Warriors Luau
05.2024 - 06.2024
GUEST SERVICE TEAM LEAD
Ka Moana Luau
06.2023 - Current
FRONT GATE ATTENDANT
Wet N Wild Waterpark
03.2021 - 05.2021
RETAIL SALES ASSOCIATE
Bath and Body Works
07.2020 - 04.2021
Kapi'olani Community College
Associate of Arts - Liberal Arts
Leeward Community College
High School Diploma -
James Campbell High School
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