Genesis Vargas
Orlando,FL
Summary
Psychology student with experience in customer service, team management, and behavioral analysis. Strong skills in leadership, communication, and problem-solving. Highly motivated to apply psychological knowledge in dynamic work environments that require interpersonal interaction, conflict resolution, and team coordination. Adept at working under pressure, multitasking, and adapting to diverse situations. Passionate about understanding human behavior and using psychological principles to enhance workplace efficiency and customer satisfaction. Seeking opportunities to integrate academic knowledge with practical experience in management, customer relations, and behavioral analysis.
Overview
3
3
years of professional experience
Work History
Key Holder Supervisor
Dollar General Market
Polk City, FL
10.2023 - 11.2024
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Inspected physical condition of store premises to identify any maintenance issues.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Assisted customers with product selection and resolving complaints.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Cashier
Ross Dress for Less
Orlando, FL
05.2022 - 07.2023
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Bachelor - Psychology
East River High School
Orlando, FL05-2027
Skills
- Store operations
- Employee scheduling
- Opening and closing coordination
- Drawer counting
- Inventory monitoring
- Cash handling accuracy
- Front end operations
- Loss prevention strategies
- Bank deposits
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Key Holder Supervisor
Dollar General Market
10.2023 - 11.2024
Cashier
Ross Dress for Less
05.2022 - 07.2023
Bachelor - Psychology
East River High School