Genesis Villarreal
Jacksonville,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Key Carrier
HomeGoods
Jacksonville FL
01.2019 - 12.2022
- Ensured high merchandising standards by creating attractive displays and monitoring inventory accuracy
- De-escalated customer concerns with professionalism, ensuring positive outcomes and satisfaction
- Trained new employees on company procedures, policies, and merchandising standards
- Opened and closed the store, ensuring completion of daily operational and management tasks
- Assisted leadership in daily store organization and compliance efforts
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional bilingual support to diverse customer inquiries across multiple channels.
Merchandise Coordinator
HomeGoods
Jacksonville FL
08.2016 - 01.2019
- Merchandised incoming stock to maximize visual appeal and drive sales
- Coordinated in-store promotional signage and displays to enhance customer engagement
- Responded to inquiries from callers seeking information.
- Guided customers in product selection and enrolled them in rewards program for increased loyalty
- Processed purchases, returns, refunds, and exchanges accurately
- Ensured clean, organized, visually appealing sales floors to improve shopping experience
- Managed inventory levels through effective stock rotation and replenishment strategies.
- Answered phone promptly and directed incoming calls
Education
GED -
Florida State College
Jacksonville, FL11-2019
Skills
- Store operations
- Deposit preparation
- Multitasking
- Spanish translation
- Inventory management
- Strong Multi-Tasker
- Bilingual communication
- Financial transaction management
- Adaptable
Certification
- Florida Professionally Mandated Reporter
- CPR / AED / First-Aid
- Seizure Training
- Identifying and reporting child abuse and neglect
CONTACT
- Tel: (904)521-7900
- E-mail: henesis.villa@gmail.com
Languages
Spanish
Native or Bilingual
Timeline
Key Carrier
HomeGoods
01.2019 - 12.2022
Merchandise Coordinator
HomeGoods
08.2016 - 01.2019
GED -
Florida State College