Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Genesis Young

Cartersville,GA

Summary

Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability. Dedicated to acquiring new skills and refining them to achieve excellence. Injects dynamic energy that transforms the workplace atmosphere.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
Kennesaw, Georgia
06.2021 - Current
  • Supervised daily operations and ensured compliance with company policies.
  • Trained and mentored new partners on customer service standards.
  • Managed inventory levels and ordered supplies as needed.
  • Resolved customer complaints to improve service experience.
  • Maintained cleanliness and organization of the store environment.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Assisted in troubleshooting mechanical failures and implemented repairs.
  • Troubleshot and resolved physical and technical problems swiftly, without the need for external orders.
  • Adapted to various roles as needed to enhance team performance, demonstrating quick learning abilities.

Beauty Advisor

Ulta Salon and Cosmetics
Kennesaw, Georgia
07.2020 - 07.2021
  • Managed inventory levels to ensure availability of popular beauty items.
  • Assisted in merchandising displays to create an inviting shopping environment.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Responded to customer inquiries and resolved issues with professionalism and care.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Promoted store credit cards by effectively communicating benefits while ensuring a comfortable decision-making process for customers.
  • Sampled products to deliver personalized beauty recommendations.
  • Resolved customer conflicts daily, ensuring a positive shopping experience.
  • Implemented promotional planograms for new products, enhancing visual merchandising strategies.
  • Received commendations for providing outstanding service to clients.

Sales Associate

Aeropostale
Atlanta, Georgia
12.2019 - 01.2020
  • Assisted customers in selecting merchandise and provided product information.
  • Maintained visual standards by organizing and restocking sales floor displays.
  • Organized and restored store layout post-holiday to enhance customer shopping experience.
  • Streamlined post-holiday store recovery efforts, maintaining a clean and organized shopping area.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.

Au Pair

Parental of Child
Loganville, Georgia
05.2019 - 08.2019
  • Communicated regularly with parents about children's progress and daily experiences.
  • Managed household tasks, including laundry, cleaning, and maintaining organized spaces.
  • Maintained organized and clean children's areas.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Developed strong relationships with families by exhibiting professionalism throughout employment period.
  • Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
  • Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Helped with homework, studying and reading to enhance learning.
  • Enforced rules to teach good manners and maintain safe environment.
  • Engaged with the children during leisure time by playing board games or reading books together.

Restaurant Hostess

Saigon Cafe
woodstock , Ga
07.2018 - 08.2018
  • Greeted guests warmly and managed seating arrangements efficiently.
  • Answered phone calls and responded to reservation inquiries promptly.
  • Assisted servers by communicating guest needs and special requests effectively.
  • Maintained cleanliness and organization of the waiting area at all times.
  • Monitored dining flow to minimize wait times for guests during busy periods.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Education

High School Diploma -

River Ridge High Scool
Woodstock Ga
06-2019

Some College (No Degree) - Physical Therapy

Georgia Southern University
Statesboro, GA

Skills

  • Team leadership
  • Training and mentoring
  • Performance feedback
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Equipment maintenance
  • Customer relationship management
  • Inventory management
  • Inventory control and record keeping
  • Team-building activities
  • Multitasking and organization
  • Workflow optimization
  • Recordkeeping methods
  • Phone reception
  • Complex Problem-solving

References

References available upon request.

Timeline

Shift Supervisor

Starbucks
06.2021 - Current

Beauty Advisor

Ulta Salon and Cosmetics
07.2020 - 07.2021

Sales Associate

Aeropostale
12.2019 - 01.2020

Au Pair

Parental of Child
05.2019 - 08.2019

Restaurant Hostess

Saigon Cafe
07.2018 - 08.2018

High School Diploma -

River Ridge High Scool

Some College (No Degree) - Physical Therapy

Georgia Southern University

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