Genet Gebretekle
Lynnwood,WA
Summary
At Columbia Hospitality Inc., I excelled in providing exceptional customer service and conflict resolution, enhancing guest satisfaction and inclusivity. Skilled in effective problem-solving and maintaining professionalism under pressure, I adeptly managed diverse tasks, ensuring efficient and empathetic guest support. My strong work ethic and adaptability underscored my commitment to excellence in guest services.
Overview
3
3
years of professional experience
Work History
Concierge
Columbia Hospitality Inc.
01.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
No Degree - Business Administration
Bellevue College
Bellevue07.2026
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Languages
Amharic
Native or Bilingual
Tigregna
Native or Bilingual
English
Full Professional
Timeline
Concierge
Columbia Hospitality Inc.
01.2022 - Current
No Degree - Business Administration
Bellevue College
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