SAGE Intacct, AX, Teamwork (PM Signed contracts), MS Office Suite including Excel, Citrix, DealerPoint, QuickBooks, SECABS, Oracle, Adobe, Singleview, Cforia, CRM (Sales Contracts), BMT Business Management Tool, ABW (A Better Way), BOX and other ERP systems
Open To Work
Ge'Nette Johnson
Accounts Receivables/Collections
Forney,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for AR Collections top performer and top 25% recognition consistently. Excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Analyst
Atlantis Fire Protection, LLC.
Dallas, Texas
01.2025 - 01.2026
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
- Processed payments and applied to customer accounts, ensuring timely updates and accuracy.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
- Communicated with clients regarding outstanding balances and payment arrangements.
- Resolved discrepancies by researching disputed invoices or payments.
- Negotiated payment plans with customers in order to bring their accounts up to date.
- Prepared monthly reports summarizing account activity, including aging analysis and outstanding balances to inform management decisions.
- Investigated customer complaints regarding billing issues and resolved disputes, enhancing client satisfaction and maintaining positive relationships.
- Supported audit processes by providing necessary documentation and information.
Pay Applications Specialist AIA Billing
ASSA ABLOY
Richardson, TX
07.2023 - 08.2024
- Primary point of contact for delinquent AIA billing related to Construction Clients Pay App processing.
- Verified accuracy of G702/G703 forms for pay application processing, ensuring customer accounts reflected current balances due.
- Monitored Billing Submissions Tracker file to track and record executed pay applications and manual invoicing, facilitating accurate determination of amounts owed.
- Presented findings of delinquent pay app balances in weekly research teams meetings updating manager of accounts placed on hold, payment arrangements, write-offs and/or accounts submitted to 3rd party collection agency.
- Worked closely with project managers and regional sales managers to assure PM/Sales contracts were accurately signed by both property and bill to customers.
- Maintained and distributed standardized job-related paperwork to architects and construction stakeholders, ensuring timely communication of project requirements.
Accounts Receivable Analyst
Cary Products
Hutchins, TX
05.2021 - 07.2023
- Functioned as the main point of contact for credit and collection activities on 30-120+ delinquent accounts, enabling timely resolution of outstanding balances.
- Ensured accuracy of customer accounts for reliable Company financial reporting.
- Maintained A/R records, prepared statements, bills, and invoices, processed payments, responded to customer inquiries regarding account status, reconciled customer accounts, submitted Summary of Transaction listings, issued credits, determined credit limits, and placed accounts on credit hold due to slow or non-payment.
- Process payments received via ACH Amegy Bank, and physical checks in mail via Digital check scanner.
- Completed and researched adjustments/ balance transfers for all customers in ABW (A Better Way).
- Maintained accounting ledgers by posting accounts transactions in our Cash Flow Statement.
Accounts Receivable Research Specialist
ASSA ABLOY
Richardson, TX
04.2018 - 05.2021
- Managed credit and collection activities for a portfolio of 360+ delinquent construction clients related to the pay application process.
- Completed and researched adjustments and balance transfers for all customers in Billing Management Tool, ensuring accurate account reconciliation and timely updates.
- Maintained A/R records, prepared statements, bills, and invoices, processed payments, responded to customer inquiries regarding account status, reconciled customer accounts, submitted Summary of Transaction listings with detailed line items and expenses to general ledger, and issued credits.
- Verified the accuracy of customer accounts to facilitate accurate company financial statement reporting.
Accounting Associate
Interstate Batteries
Dallas, TX
11.2016 - 02.2018
- Conducted daily collection calls on past due commercial and franchise accounts ranging from $100K to $3.5M, improving cash flow.
- Maintained accurate aging reports and prepared monthly past due summaries, supporting timely month-end closing processes.
- Utilized problem solving skills to research disputed items, released orders based on credit judgement.
- Prepared and provided account statements for customers upon request, enhancing transparency and communication.
- Reviewed credit reports for new customers (Dun and Bradstreet).
Lead- RFP Billing Analyst
Lanyon Solutions
Dallas, TX
03.2015 - 11.2016
- Responded to RFPs/RFIs (Request for Proposal/Request for Information) from prospects and customers in a timely and accurate manner.
- Reviewed RFP and identified requirements, solution fit and deployment.
- Collaborated with sales, marketing, finance, legal, and product teams to deliver complete and accurate content for proposals.
- Billed and collected on accounts for clients developed proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.
- Responded research and resolve customer inquiries with Legal & Sales Teams.
- Facilitated payment arrangements with customers to ensure timely transactions.
- Conducted ad-hoc reporting and analysis to inform team strategy and improve overall output.
Accounts Receivable Collections & Billing Specialist
Lanyon Solutions
Dallas, TX
01.2015 - 03.2015
- Managed collections of outstanding debts on Events Products strategic delinquent accounts aged 30-90+ days, improving cash flow.
- Negotiate with customers to minimize company loss and ensure customer awareness of reinstatement options.
- Evaluated customer accounts and recommended actions throughout collection cycle, placing delinquent accounts on Credit Hold and cut off list as necessary.
- Respond, research and resolve customer inquiries with Legal & Sales Teams.
- Trained team members on new functions to ensure compliance and effective onboarding.
Collection Lead-Carrier Access Credit & Billing Analyst
XO Communications Telecommunications
Multiple locations
09.2011 - 11.2011
- Resolved billing issues, posted payments, updated insurance, scheduled inspections, and identified lease recovery options while ensuring compliance with regulatory constraints.
- Collaborated with dealers to align customer intentions at end of lease with internal policies and procedures.
- Perform audits to accurately assess property taxes to customer accounts and identify eligible accounts for recovery.
- Conducted ad-hoc reporting and analysis to inform team strategy and improve output.
Business Service Collection-Premier National Accounts (PNA) Representative
XO Communications Telecommunications
Multiple locations
03.2003 - 09.2003
- Collected outstanding debts from clients in accordance with all state and federal laws, inclusive of the Fair Debt Collection Practices Act (FDCPA).
- Met or exceeded monthly targets and expectations for impending losses, delinquency, charge-offs, repossessions, and clearing ratios.
- Negotiated with customers to minimize company loss and informed them of reinstatement options.
- Evaluated customer accounts independently and recommended appropriate actions throughout collection cycle.
- Trained team members on onboarding and ensured compliance with new functions.
Education
High School -
W.W. Samuel High School
Dallas, TXEast Field Community College
Mesquite, TXSkills
- Accounts Receivable
- Billing Management
- Account management
- Cash application
- Dispute resolution
- Commercial collections management
- Accounts reconciliation
- Customer Service
- Payment negotiations
- Invoice processing
- Employee Training
- Team Player/Builder
Software
Timeline
Accounts Receivable Analyst
Atlantis Fire Protection, LLC.
01.2025 - 01.2026
Pay Applications Specialist AIA Billing
ASSA ABLOY
07.2023 - 08.2024
Accounts Receivable Analyst
Cary Products
05.2021 - 07.2023
Accounts Receivable Research Specialist
ASSA ABLOY
04.2018 - 05.2021
Accounting Associate
Interstate Batteries
11.2016 - 02.2018
Lead- RFP Billing Analyst
Lanyon Solutions
03.2015 - 11.2016
Accounts Receivable Collections & Billing Specialist
Lanyon Solutions
01.2015 - 03.2015
Collection Lead-Carrier Access Credit & Billing Analyst
XO Communications Telecommunications
09.2011 - 11.2011
Business Service Collection-Premier National Accounts (PNA) Representative
XO Communications Telecommunications
03.2003 - 09.2003
High School -
W.W. Samuel High School
East Field Community College