GENEVA EDWARDS
Columbus,OH
Summary
Driven manager with a proven track record at Gannett Media Corporation, adept in team leadership and strategic planning. Excelled in enhancing customer satisfaction and achieving departmental goals through effective staff management and operations optimization. Skilled in complex problem-solving and verbal communication, consistently fostering growth and maintaining high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Manager
Gannett Media Corporation
06.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Childcare Provider
State Of Ohio
04.2007 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
Education
BBA - Business Administration And Management
DEVRY UNIVERSITY
Columbus, OH03.2009
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
Timeline
Manager
Gannett Media Corporation
06.2017 - Current
Childcare Provider
State Of Ohio
04.2007 - Current
BBA - Business Administration And Management
DEVRY UNIVERSITY
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