Geneva Giannini
Eastpointe,MI
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
15
15
years of professional experience
Work History
Cashier
The Coney Express
Auburn Hills, MI
2024.11 - Current
- Operated cash register accurately for customer transactions.
- Provided exceptional customer service.
- Performed cleaning, sweeping, dishwashing, counting registers, and bagging orders to maintain a tidy and efficient workspace.
- Handled cash, credit, and gift card payments efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on cash handling procedures and customer service standards.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Processed cash and credit card payments, issued receipts, and provided accurate change to enhance customer satisfaction.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier and cook
DETROIT WING COMPANY
Warren, MI
2025.06 - 2025.12
- Operated cash register accurately for customer transactions.
- Provided exceptional customer service to enhance shopping experience.
- Managed inventory by restocking supplies and organizing products.
- Ensured compliance with food safety and sanitation regulations.
- Monitored cooking times and temperatures for optimal food quality.
- Resolved customer complaints regarding food quality and service issues.
- Maintained cleanliness of kitchen equipment and workstations regularly.
- Reviewed food orders to verify accuracy before they were sent out.
- Managed cashiering duties such as counting money at the end of shift.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Used computer to store and retrieve data and online orders.
- Handled advanced thawing and food pre-preparation for upcoming meals.
Server
Travis Restaurant
Clinton Township, Michigan
2018.01 - 2020.04
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Jimmy's coney Grill
Fraser, MI
2012.01 - 2017.10
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Managed customer orders using point-of-sale systems efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with kitchen staff to ensure timely food delivery.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new servers on restaurant protocols and service standards.
- Assisted in training new servers.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
Skills
- Point-of-sale operation
- Cash handling
- Credit and cash transactions
- Customer service
- Online orders preparation
- Inventory management
- Cash management
- Multitasking and organization
- Team collaboration
- Complaint resolution
- Effective communication
- Dependability and reliability
- Work ethic and integrity
References
References available upon request.
Timeline
Cashier and cook
DETROIT WING COMPANY
2025.06 - 2025.12
Cashier
The Coney Express
2024.11 - Current
Server
Travis Restaurant
2018.01 - 2020.04
Server
Jimmy's coney Grill
2012.01 - 2017.10