Geneva Luddington
San Francisco,CA
Summary
Dynamic and passionate professional with extensive experience in customer service and people-focused roles, dedicated to creating exceptional client experiences. A quick learner thriving in fast-paced environments, consistently prioritizing client comfort and satisfaction. Natural leadership abilities complemented by strong receptiveness to constructive feedback, fostering continuous improvement and innovative solutions. Committed to delivering outstanding service as the cornerstone of a remarkable client journey, ensuring every interaction is memorable and impactful.
Overview
10
10
years of professional experience
Work History
Wax Specialist
European Wax Center
San Francisco, CA
04.2024 - 08.2025
- Provide exceptional customer service.
- Wax proficiently in a timely manner.
- Preform skin analysis and recommend products.
- Maintain adequate Sales numbers in services, products, and rebooking.
- Go out on down time to canvas for prospective clients.
Doula/Medical Assistant
New Orleans, LA
01.2018 - 03.2023
- Assist and advocate for Mothers and Birthing People.
- Ensure their safety and comfort in their desired birthing process.
- Be readily available when needed.
- Prepare meals, aide in bathing, be compassionate and proactive, assist in easing body discomfort, be a listening ear, and make sure vitals were healthy.
Self-Employed
BAQ Beauty Bar
New Orleans, LA
04.2018 - 01.2023
- Schedule clients, provide excellent and luxurious experiences from: Facials, massage, body sculpting, waxes, and peels.
- Recommend the proper products and encourage my clients in establishing routine and booking follow up appointments.
- Manage and maintain my studio to an orderly and sanitary standard.
Member Experience Representative
TRX Training Center
San Francisco, CA
09.2016 - 09.2017
- Greet members and provide an exciting and welcoming atmosphere.
- Give studio tours, assist coaches, respond to emails, wash and fold member towels.
CIDESCO Diplomat
Cinta Aveda Institute Spa
San Francisco, CA
09.2016 - 08.2017
- Provide guests with full spa experiences ranging from: facials, peels, waxing, massage, make-up application and lessons.
- Managing and directing a spa.
- Proper sanitation of a spa.
- Suggest the proper products available in retail for each guest.
- Meet retail goals.
- Proficient in multiple facial machines.
- 500 hr. Massage Certified.
- 700 hrs. Esthetic Certified.
- Completed 1200 hrs of education.
- I've received a certificate for Microdermabrasion, Brazilian Waxing, and Make Up Artistry.
Manager/Receptionist
Naturally Happy Feet & Fingers
Petaluma, CA
08.2015 - 08.2016
- Manage floor and social media accounts, book appointments, greet guests, take inventory of products, promote our services via social media, assist customers with questions about our services, and come up with solutions to customer relation issues.
- I made sure our customers had the best service.
Education
Accelerated Course -
Phlebotomy Training Specialist
El Cerrito, CA01.2025
Certified Medical Assistant -
Snap Medical Assistant Academy
Houston, TX01.2021
Esthetics Program -
Cinta Aveda Institute
01.2017
NA -
Santa Rosa Junior College
Petaluma/Santa Rosa, CA01.2015
Diploma -
Saint Louis Catholic High School
Lake Charles, LA01.2011
Skills
Customer Service
Problem Solving
Oral and Written Communication
Time Management
Adaptatable
Critical Thinking
Timeline
Wax Specialist
European Wax Center
04.2024 - 08.2025
Self-Employed
BAQ Beauty Bar
04.2018 - 01.2023
Doula/Medical Assistant
01.2018 - 03.2023
Member Experience Representative
TRX Training Center
09.2016 - 09.2017
CIDESCO Diplomat
Cinta Aveda Institute Spa
09.2016 - 08.2017
Manager/Receptionist
Naturally Happy Feet & Fingers
08.2015 - 08.2016
Accelerated Course -
Phlebotomy Training Specialist
Certified Medical Assistant -
Snap Medical Assistant Academy
Esthetics Program -
Cinta Aveda Institute
NA -
Santa Rosa Junior College
Diploma -
Saint Louis Catholic High School