Summary
Overview
Work History
Education
Skills
Timeline
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Geneva Morgan

Bristol,VA

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Hard Rock International. Proven ability to enhance guest satisfaction through effective multitasking and exceptional communication skills. Adept at handling complaints with patience and empathy, ensuring a welcoming atmosphere that fosters loyalty and repeat business.

Overview

1
1
year of professional experience

Work History

Hostess

Hard Rock International
10.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Server

Waffle House
05.2024 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cashier

Foodcity
10.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Diploma -

Penn Foster Online
Online
09.2022

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Exceptional communication
  • Complaint handling

Timeline

Hostess

Hard Rock International
10.2024 - Current

Server

Waffle House
05.2024 - 09.2024

Cashier

Foodcity
10.2023 - 02.2024

Diploma -

Penn Foster Online

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Geneva Morgan