Geneva Wegner
Blaine,MN
Summary
Conscientious Customer Service Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
4
4
years of professional experience
1
1
years of post-secondary education
1
1
Certifications
Work History
Restaurant Crew Member
Taco Bell
Fridley , MN
06.2014 - 01.2015
- Trained new hires in customer service, food preparation and restaurant procedures.
- Worked front counter, drive-thru and other areas.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
Crew Member
Chipotle
Blaine , MN
01.2015 - 06.2015
- Trained new team members on procedures, customer service and sales techniques.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Kept food preparation area, equipment and utensils clean and sanitary.
Crew Member
Taco Bell
Fridley , MN
06.2015 - 09.2015
- Trained new hires in customer service, food preparation and restaurant procedures.
- Worked front counter, drive-thru and other areas.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
Sales Associate Team Leader
JCPenney Department Store
Coon Rapids, MN
09.2015 - 02.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
Arby's Restaurant
Coon Rapids, MN
01.2015 - 08.2016
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods.
- Trained new team members on procedures, customer service and sales techniques.
- Prepared products following restaurant, health and safety standards and procedures.
Education
Associate In Human Resource Management - Not Complete
Rasmussen College
Blaine, MN 09.2019 - 02.2020
Diploma -
Paladin Career And Technical High School
Blaine, MN 09.2012 - 04.2016
Skills
Strong written and verbal communication skills
Time management
Critical Thinking
Self-Motivated
Negotiation
Sales and marketing
Certification
Personal Care Assistant (PCA)
Timeline
Personal Care Assistant (PCA)
09-2021
Community First Services and Supports (CFSS)
09-2021
Associate In Human Resource Management - Not Complete
Rasmussen College
09.2019 - 02.2020
Sales Associate Team Leader
JCPenney Department Store
09.2015 - 02.2016
Crew Member
Taco Bell
06.2015 - 09.2015
Crew Member
Chipotle
01.2015 - 06.2015
Crew Member
Arby's Restaurant
01.2015 - 08.2016
Restaurant Crew Member
Taco Bell
06.2014 - 01.2015
Diploma -
Paladin Career And Technical High School
09.2012 - 04.2016