Genevieve C. Dowding
Dubuque,IA
Summary
Accomplished Program Supervisor with a proven track record at REM Iowa, adept in strategic planning and operational leadership. Spearheaded initiatives improving compliance and safety, showcasing innovation management and staff development skills. Motivated program supervisor adept at accomplishing program objectives through effective staff training and supervision. Prepared to apply several years of experience in program operations.
Overview
25
25
years of professional experience
Work History
Program Supervisor
REM Iowa
Dubuque, IA
06.2022 - Current
- Regulated proper coordination of services, as well as maintained statistical data and formulated varied related internal documents and process to support operations, including, policies, forms, and organized trackers reports to ensure compliance with ability to pass HSBC audits
- Established consistent policies and procedures for staff and individual safety and oversee day-to-day care and activities for individuals in services
- Extended casework services with addressing the stigma associated with brain health
- Measures to counteract stereotypes in regards to Anxiety, Depression, Bipolar I and II, and other brain health concerns
- Responsibilities for outreach with other community partnerships of care services such as Day hab services and other community outreach programs
- Extended casework services experience and conducted scheduling of others on my team and payroll
- Responsible for day to day operations of multiple group home programs
- Including responsibility for the accurate processing of bi-weekly and semi-monthly payrolls, including complex commissions, bonuses and pay structure software
Direct Care Professional, Creative Arts Director
FASD Communities
Platteville, Wisconsin
08.2019 - 06.2022
- Assisted clients in obtaining needed resources, provided counseling, and activities on a daily bases and taught daily living life skills
- Maintaining state guidelines for residents, and guardians on care plans to help them achieve goals of independent living
- Working with young adults with Fetal Alcohol Spectrum Disorder (F.A.S.D.) with daily activities and appointments along with day-to-day care of residents in a home environment
- Organizing and arranging different awareness programs about F.A.S.D
- And developing weekly opportunities within the community to develop living skills for individuals in care services
Academic and Career Planning Center, University of South Dakota
Vermillion, SD
05.2016 - 12.2018
- Display professionalism and excellent listening skills answering questions and phone calls, emailing faculty, and solving problems regarding advising, student-athletes, and career planning services
- Establish great attention to detail by posting jobs on the university's website and social media channels
- Helping students within the department and faculty at executing event planning details needed for career events both on and off campus
Receptionist
Comet Learning Center
Sioux City, IA
08.2014 - 05.2016
- Demonstrated excellent customer service and advanced campus knowledge by answering incoming calls for the department and redirecting them as needed
- Filled student records and worked with disability services to achieve accommodation for students on campus
Owner/Jewelry Designer
Clezarie Beads
Yankton, SD
09.1999 - 12.2015
- Lapidary, silversmith jewelry designer artist
- Collaborated with a variety of nonprofits, chamber of commerce members, and galleries and art centers regarding upcoming art events and organized merchandising events to promote products and services
Research/Sales and Market Researcher
Braun Research Ass.
Norfolk, NE
09.2010 - 08.2014
- Organized a variety of market research data and collection to predict upcoming trends for a variety of businesses using survey methods and complying results into reach reports
- Analyzed and created research studies and information reports for different industries on survey data collected
Customer Service and Fraud Department Representative
Citibank
Sioux Falls, SD
09.2000 - 04.2004
- Assisted cardholders with incoming calls regarding statement concerns, statement balances, transfers, and disputes
- Professionally and accurately imputed cardholders' records to credit reporting agencies and assisted in the process to correct fraudulent activity
Education
Master of Social Work Program -
Clarke University
Dubuque, IA11.2024
Bachelor of Arts and Sciences - Psychology
University of South Dakota
Vermillion, SD12.2018
General Studies AS Degree -
Western Iowa Technical College
Sioux City, IA05.2017
Mass Communication -
St. Cloud State University
St. Cloud, MN05.1997
Skills
- Strategic Planning
- Training facilitation
- Innovation management
- Operational leadership background
- Staff Development
- Reporting requirements understanding
References
- Carol Muhs, Comet Learning Center Coordinator, Western Iowa Technical Community College, Sioux City, IA, (712)-212-4246, carol.muhs@wittcc.edu
- Kassandria Girard, Education and Internship Coordinator, University of South Dakota, Academic and Career Planning Center, (605) 677-8854, kassandra.girard@usd.edu
- Cindy Stockman-Johnson, Professor of Psychology, University of South Dakota, 414 E. Cherry Street, Vermillion, SD, (605) 677-5351, Cindy.Struckman-Johnson@usd.edu
- Doe Heartford, Assistant Manager, DG Industries, 100 Mission Ridge, Goodlettsville, TN, 37072, (402)851-1336, mamadoe1@gmail.com
Leadershipandcertification
- CPR Certified
- Medication Manager Certification
- Safety Cares Training (QBS)
- Treatment and Care Planning
- Risk Assessment Training
Timeline
Program Supervisor
REM Iowa
06.2022 - Current
Direct Care Professional, Creative Arts Director
FASD Communities
08.2019 - 06.2022
Academic and Career Planning Center, University of South Dakota
05.2016 - 12.2018
Receptionist
Comet Learning Center
08.2014 - 05.2016
Research/Sales and Market Researcher
Braun Research Ass.
09.2010 - 08.2014
Customer Service and Fraud Department Representative
Citibank
09.2000 - 04.2004
Owner/Jewelry Designer
Clezarie Beads
09.1999 - 12.2015
Master of Social Work Program -
Clarke University
Bachelor of Arts and Sciences - Psychology
University of South Dakota
General Studies AS Degree -
Western Iowa Technical College
Mass Communication -
St. Cloud State University
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