Genevieve Correa
San Marcos,TX
Summary
Shift Lead with a proven track record at Hangry Joe's, excelling in customer service and employee training. Proficient in cash handling and operational efficiency. I successfully resolved customer complaints and enhanced team performance during peak hours, maintaining high-quality standards.
Overview
3
3
years of professional experience
Work History
Shift Lead
Hangry Joe's
San Marcos, TX
08.2024 - Current
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Assisted team in maintaining operational efficiency during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Lead
Alvin Ord's
San Marcos, TX
08.2022 - 04.2024
- Assisted team in maintaining operational efficiency during peak hours.
- Learned safety protocols and ensured compliance with health standards.
- Supported inventory management by organizing stock and monitoring supplies.
- Collaborated with staff to enhance customer service experience and satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Skills
- Customer service focus
- Employee training
- Guest service
- Quality control
- Shift leadership
- Cash handling
- Flexible schedule
- Time management
- Task prioritization
Timeline
Shift Lead
Hangry Joe's
08.2024 - Current
Shift Lead
Alvin Ord's
08.2022 - 04.2024