GENEVIEVE KULAS
Wichita
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, and practical communication skills, Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Key Holder/ Supervisor
Earthbound Trading
Wichita, KS
05.2025 - 12.2025
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on sales techniques and customer engagement strategies.
- Managed inventory levels, optimizing stock replenishment to reduce shortages and overages.
- Implemented visual merchandising standards to improve product presentation and customer experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed daily store operations, including opening and closing procedures, and cash handling.
- Received and counted money.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Accepted and processed customer returns.
- Managed receiving operations to ensure accurate inventory tracking and efficient stock organization.
- Inspected incoming shipments for quality and compliance with specifications.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Team Member
Cocoa Dolce
Wichita, KS
10.2024 - 05.2025
- Developed positive customer relationships through friendly greetings, and excellent service.
- Upheld high standards of productivity and quality in operations.
- Built and maintained working relationships with peers and upper management.
- Addressed customer needs, responding to specific requests.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Check temperatures for food safety
- Assessed company operations for compliance with safety standards.
- Operated point-of-sale system to process customer transactions efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Monitored stock levels, identifying replenishment needs to ensure availability of popular items.
- Answered customer questions and provided detailed product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Disposed of damaged or defective items.
Team Lead
Panera Bread
Wichita, KS
06.2022 - 01.2025
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Keep work areas clean, neat, and free of safety hazards to maximize efficiency.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Check temperatures for food safety
Baker
George’s French Bistro
02.2025 - 02.2025
- Developed artisanal bread and pastry recipes, enhancing menu variety and customer satisfaction.
- Managed dough preparation and fermentation processes, ensuring consistency in quality and texture.
- Maintained high standards of cleanliness and food safety throughout production area to comply with health regulations.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Education
GED - undefined
Next Step Alliance
Wichita, KS05.2023
Skills
- Complaint resolution
- Cleaning
- Leadership qualities
- Customer Service
- Attention to detail
- Sales and marketing
- Training and mentoring
- Safe food handling
- Monitor food safety
- Excellent teamwork
- Critical thinking
- inventory stocking
Certification
CPR and first aid
Mental health first aid
Timeline
Key Holder/ Supervisor
Earthbound Trading
05.2025 - 12.2025
Baker
George’s French Bistro
02.2025 - 02.2025
Team Member
Cocoa Dolce
10.2024 - 05.2025
Team Lead
Panera Bread
06.2022 - 01.2025
GED - undefined
Next Step Alliance