Genevieve Matos
Lady Lake,FL
Summary
Having over 20 years of customer service experience, I am able to know and understand what is needed to build relationships and continue to grow them in order to be successful. Self-motivated and driven. Knowledgeable of marketing and advertising, bi-lingual (Spanish). Technologically Savvy, knowledge of Microsoft Office Applications, and Lead generation and Database Management. Strong work Ethic and eager to learn.
Overview
21
21
years of professional experience
1
1
Certification
Work History
New Home Consultant
Stanley Martin Homes
04.2020 - Current
- Manage online inquiries
- Nurture leads
- Schedule appointments assist prospective buyers in finding the right home and community, all while keeping them informed about updates and incentives
- 100% secret shop surveys
- Consistent top producer
- Assisted in training new team members
- Replied to information requests through Salesforce CRM to foster seamless customer service experience.
- Leveraged customer database to nurture and grow current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Maintained detailed records of client interactions using CRM software to improve communication efficiency across the team.
Realtor
04.2012 - 07.2020
- Marketing and self-promotion of services offered
- Build relationships with buyers and sellers
- Handling questions and concerns in a timely and effective manner
- Marketing for sellers and listings, Data entry
- Lead Generation and lead follow up, database management
- Website build, design, and write up, Search Engine Optimization
- Multi Million Dollar Producer
- Property Management
- Assist Home Owners for out of state Buyer's in managing properties in the interim of relocation to FL
- Find qualified tenants
- Background Check, collect deposit, and owners & assist tenants when needed
- Continuing Education through the year for sales and service abilities and licensure
- Realtor Awards Committee - Vice Chair
- Raise funds for Realtor Awards Gala
- Top Producing Member
- Build Relationships with business affiliates that create trust in order to secure funds raised
Marketing Assistant
05.2015 - 02.2020
- Social Media Marketing
- Database Management
- Marketing of recent sales, products offered, and custom brochures design
- Website Design and maintenance
Master Stylist
Hair Cuttery
05.2007 - 10.2011
- Assist in Daily Opening and Closing Procedures, weekly ordering of supplies, and employee schedules
- Build relationships with clientele in order to receive repeat business of 75% or more request rate
- Achieve monthly sales quota for service and product sales per client
Customer Service Associate
Hewitt Associates, LLC
02.2004 - 10.2005
- Customer Service, Inbound/Outbound Service Center
- Translate incoming mail from Spanish to English - Data Entry to Employee Accounts
- Enroll Employees into Medical Plans: Medicare Options, Annual Enrollment, Pension, and 401(k)
- Answer questions and educate callers of services offered by employer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High school diploma - Cosmetology
Skills
- Microsoft Office
- Management
- Customer Service
- Sales
- Goal oriented
- Customer relations
- Real estate experience
- Attention to detail
- Bi-lingual
- Active listening
Certification
- Real Estate License, 03/12, 09/25
- Cosmetology, 02/06, 09/18
Languages
Spanish
Native or Bilingual
Timeline
New Home Consultant
Stanley Martin Homes
04.2020 - Current
Marketing Assistant
05.2015 - 02.2020
Realtor
04.2012 - 07.2020
Master Stylist
Hair Cuttery
05.2007 - 10.2011
Customer Service Associate
Hewitt Associates, LLC
02.2004 - 10.2005
High school diploma - Cosmetology
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