Genevieve Rikard
Hanover,PA
Summary
Dynamic leader with a proven track record at Banfield Pet Hospital, enhancing customer satisfaction and team productivity. Skilled in conflict resolution and operations monitoring, I excel in motivating teams and streamlining processes. Achieved significant improvements in patient care and service delivery, demonstrating a strong customer service focus and operational drive.
Overview
10
10
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
10.2024 - Current
- Completed store opening/ closing procedures
- Directed scheduling balance/scrubbed schedule
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
Veterinary Assistant
Banfield Pet Hospital
09.2021 - 10.2024
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
Veterinary Assistant
Carroll County Veterinary Clinic
06.2023 - 06.2024
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Educated clients on post-surgical care and nutrition.
Veterinary Assistant
Banfield Pet Hospital
03.2020 - 08.2021
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
Manager
Plum Crazy Diner
02.2015 - 03.2020
- Streamlined communication processes to foster transparency between front and kitchen staff.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
New Oxford High School
New Oxford, PA06-2016
Skills
- Customer service focus
- Conflict resolution
- Team motivation
- Workplace safety
- Work delegation
- Sales proficiency
- Performance improvement
- Operations monitoring
Accomplishments
Over 5 years in Banfield Pet Hospital; with continued growth and knowledge expantion
Timeline
Shift Lead
Banfield Pet Hospital
10.2024 - Current
Veterinary Assistant
Carroll County Veterinary Clinic
06.2023 - 06.2024
Veterinary Assistant
Banfield Pet Hospital
09.2021 - 10.2024
Veterinary Assistant
Banfield Pet Hospital
03.2020 - 08.2021
Manager
Plum Crazy Diner
02.2015 - 03.2020
High School Diploma -
New Oxford High School
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