Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genevieve Spitznagle

Adel,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while remaining both promptly and professional.

Overview

19
19
years of professional experience

Work History

Life and Health Insurance Agent

Allegiance Financial Group
09.2023 - Current
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.
  • Collaborated with other underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.

Teachers Associate

ADM Community School District
08.2022 - 08.2023
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Assisted with a specific student one on one throughout the day while tracking behaviors and attending to all special needs.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Product Specialist

Hy-Vee Food Store
04.2021 - 03.2022
  • Assisted with vendors on product invoicing, current, new, and discontinued
  • Balanced invoices with RPM system daily
  • Assisted with ad organizing and implementing

Teachers Associate

ADM Community School District
08.2019 - 08.2020
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted with a specific student one on one throughout the day while tracking behaviors and attending to all special needs.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Substitute Teacher

Sioux Falls School District
11.2018 - 04.2019
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.

Internal Consultancy and Advocate (Escalations)

PayPal
01.2014 - 03.2015
  • Scheduling for ICA and Agent stand-up meetings
  • ICA monthly group meeting organizer/leader
  • Completion of Leadership Fundamentals Program (2014)
  • Teammate phone call reviews and feedback
  • Lead team learning sessions for product support and efficiency
  • Strong verbal and written communication and empathy skills with both customers and peers by phone, email, and in person
  • Drive for consistency in results by facilitating video meeting between Chandler and Omaha ICA to bridge gaps, user issues, and adjust and support processes that ICA may need
  • Working with customers on needed documentation when requested
  • 2014 Pulse Action Commitee

Protection Services

PayPal
10.2005 - 12.2013
  • EOC Pilot Team (Customer Outreach) providing outbound calls to customers to identify the next steps through the dispute process
  • Certified Mentor: 2 years
  • Back up Senior Agent: 2 years
  • Thorough understanding of buyer and seller protection policies; as well as chargebacks and fraud
  • CREW (community events) team member

Education

Bachelor of Science - Project Management

Bellevue University
Bellevue, NE
01.2016

Skills

  • Schedule Management
  • Organizational Skills
  • Information documentation
  • Critical Thinking
  • Public Speaking
  • Service support
  • Conflict Resolution
  • Customer service and care
  • Polite communication skills
  • Recordkeeping proficiency
  • Clear Communication
  • Customer Complaint Resolution
  • Meeting Coordination
  • Relationship Building
  • Problem-Solving
  • Technical Support
  • Product Sales
  • Positive Attitude
  • Internet savvy
  • Flexible Schedule
  • Ensuring customer satisfaction
  • Call Management
  • Adaptability and Flexibility

Timeline

Life and Health Insurance Agent

Allegiance Financial Group
09.2023 - Current

Teachers Associate

ADM Community School District
08.2022 - 08.2023

Product Specialist

Hy-Vee Food Store
04.2021 - 03.2022

Teachers Associate

ADM Community School District
08.2019 - 08.2020

Substitute Teacher

Sioux Falls School District
11.2018 - 04.2019

Internal Consultancy and Advocate (Escalations)

PayPal
01.2014 - 03.2015

Protection Services

PayPal
10.2005 - 12.2013

Bachelor of Science - Project Management

Bellevue University
Genevieve Spitznagle