Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while remaining both promptly and professional.
Overview
19
19
years of professional experience
Work History
Life and Health Insurance Agent
Allegiance Financial Group
09.2023 - Current
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Collaborated with other underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
Teachers Associate
ADM Community School District
08.2022 - 08.2023
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported classroom activities, tutoring, and reviewing work.
Supported classroom maintenance and upkeep, organizing books and materials.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Assisted with a specific student one on one throughout the day while tracking behaviors and attending to all special needs.
Maintained safety and security by overseeing students in recess environments.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Product Specialist
Hy-Vee Food Store
04.2021 - 03.2022
Assisted with vendors on product invoicing, current, new, and discontinued
Balanced invoices with RPM system daily
Assisted with ad organizing and implementing
Teachers Associate
ADM Community School District
08.2019 - 08.2020
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported classroom activities, tutoring, and reviewing work.
Supported classroom maintenance and upkeep, organizing books and materials.
Assisted with a specific student one on one throughout the day while tracking behaviors and attending to all special needs.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Substitute Teacher
Sioux Falls School District
11.2018 - 04.2019
Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Internal Consultancy and Advocate (Escalations)
PayPal
01.2014 - 03.2015
Scheduling for ICA and Agent stand-up meetings
ICA monthly group meeting organizer/leader
Completion of Leadership Fundamentals Program (2014)
Teammate phone call reviews and feedback
Lead team learning sessions for product support and efficiency
Strong verbal and written communication and empathy skills with both customers and peers by phone, email, and in person
Drive for consistency in results by facilitating video meeting between Chandler and Omaha ICA to bridge gaps, user issues, and adjust and support processes that ICA may need
Working with customers on needed documentation when requested
2014 Pulse Action Commitee
Protection Services
PayPal
10.2005 - 12.2013
EOC Pilot Team (Customer Outreach) providing outbound calls to customers to identify the next steps through the dispute process
Certified Mentor: 2 years
Back up Senior Agent: 2 years
Thorough understanding of buyer and seller protection policies; as well as chargebacks and fraud