Genevieve Thomas
Fayetteville,NC
Summary
Recent bartending school graduate with food safety training, looking to transition into new field. I possess a growth mindset and can-do attitude. With 10+ years of food, beverage and customer service environments in both casual and upscale establishments, I'm experienced at managing high-volume service, ensuring customer satisfaction, and maintaining a clean and organized workspace.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvement
Skibo Square, Fayetteville, NC
12.2024 - 08.2025
- Utilized POS system to handle customer cash and credit card transactions
- Utilized product knowledge to upsell items when appropriate, boosting overall sales revenue
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Demonstrated versatility by cross-training in various departments throughout the store when required
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement
- Enhanced store security by identifying and reporting suspicious activities
Kitchen Manager
McDonalds
Ramsey Street, Fayetteville, NC
04.2023 - 06.2025
- Supervised daily kitchen operations to ensure compliance with food safety standards, health department regulations and guidelines
- Implemented consistent quality control measures to enhance menu item presentation and taste
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns
Crew Member
McDonalds
Grove Street, Fayetteville, NC
02.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems
- Maintained a balanced cash drawer and took care to check bills for fraud, ensuring accurate accounting at the end of each shift
- Provided backup support for other departments when needed, showcasing versatility within the retail foodservice environment
- Prepared McCafe Specialty drinks and desserts accurately and in a timely manner, with attention to presentatiion
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
Warehouse Order Selector
ADUSA Distribution, DC-4
Dunn, NC
10.2021 - 02.2022
- Reviewed order slips, picked products accurately, wrapped pallets and staged merchandize to be shipped
- Safely operated pallet jacks and hand trucks to transport picked orders to the loading area
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Maintained cleanliness and organization of work area to ensure safety and efficiency standards
Education
Bartending & Mixology -
ABC Bartending School
04-2026
ServSafe - Food Protection Manager
National Restaurant Association
09-2022
GED -
Pennsylvania Department of Education
Delaware County, Pennsylvania06-2006
Skills
- Adaptable and flexible
- Customer service
- Cooperative attitude
- Team leadership
- Active listening
- Creative thinking
- Product recommendations
- Inventory management
- Multitasking and organization
Timeline
Customer Service Cashier
Lowes Home Improvement
12.2024 - 08.2025
Kitchen Manager
McDonalds
04.2023 - 06.2025
Crew Member
McDonalds
02.2022 - 02.2023
Warehouse Order Selector
ADUSA Distribution, DC-4
10.2021 - 02.2022
Bartending & Mixology -
ABC Bartending School
ServSafe - Food Protection Manager
National Restaurant Association
GED -
Pennsylvania Department of Education