Genevieve Williams
Columbia,South Carolina
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Talented in maintaining complex and comprehensive databases covering patient information. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
17
17
years of professional experience
Work History
Dispatcher Office Manager
Transport On Demand
06.2019 - Current
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 20-30 daily calls.
- Increased area coverage by 98% through effective scheduling and detailed location monitoring.
- No driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Manager
Love Auto Deals
03.2017 - 04.2019
- Vehicle Sales: Automotive Buyer, Sold new and pre-owned vehicles by guiding customers through the car-buying process, conducting test drives, explaining features, and closing deals.
- Customer Service: Delivered high-level customer service by answering phones, responding to inquiries, resolving concerns, and ensuring a smooth buying experience.
- Finance & Insurance (F&I): Managed financing operations by negotiating with lending institutions to secure competitive loan and lease terms for customers. Completed all necessary paperwork and ensured compliance with federal and state regulations.
- Inventory Management: Collaborated with other departments to track vehicle inventory, order new stock, and manage trade-ins and appraisals.
- Team Leadership: Recruited, trained, and supervised sales staff, fostering a high-performing, customer-focused
Medical Representative
Prisma Health Richland Hospital
12.2014 - 12.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Outbound calls to hospitals, doctor offices, other medical facilities
Patient Intake Specialist
University Of South Carolina Immunology
10.2011 - 11.2014
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for 8 physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Manage Caseload for Social workers in office
Medical Scheduler
University Of South Carolina Ophthalmology
09.2008 - 09.2011
- Processed payments and updated accounts to reflect balance changes.
- Reviewed insurance information with patients and processed copays.
- Informed patients regarding needed medical tests and procedures.
- Greeted patients and guests upon entering lobby areas.
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
Education
No Degree - Computer Technology
Midlands Technical College
Columbia, SCNo Degree - Business Administration
Columbia College Columbia, SC
Columbia, SCHigh School Diploma -
Lower Richland School
Hopkins, SC06.1989
Skills
- Dispatch Procedures
- Clerical Support
- Data Entry
- Dispatcher Monitoring
- Administrative Procedures
- Patient Relations
- Medical Billing
- Client Needs Assessment
- Maintaining Client Records
- Prior Authorization Processing
- Internal and External Communications
Professional License
Real Estate license 1/28/2025
Timeline
Dispatcher Office Manager
Transport On Demand
06.2019 - Current
Manager
Love Auto Deals
03.2017 - 04.2019
Medical Representative
Prisma Health Richland Hospital
12.2014 - 12.2016
Patient Intake Specialist
University Of South Carolina Immunology
10.2011 - 11.2014
Medical Scheduler
University Of South Carolina Ophthalmology
09.2008 - 09.2011
No Degree - Computer Technology
Midlands Technical College
No Degree - Business Administration
Columbia College Columbia, SC
High School Diploma -
Lower Richland School
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