Genevive Cerda
San Diego,CA
Summary
Dynamic and customer-focused professional with a proven track record at Home Depot, excelling in customer service and POS technology adaptation. Demonstrated leadership as a Summer Camp Counselor, enhancing camper engagement and conduct. Skilled in customer relations and maintaining clean environments, I bring a blend of professionalism, patience, and a strong work ethic to any team.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Home Depot
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Summer Camp Counselor
Olivewood Gardens & Learning Center
06.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
Education
High School Diploma -
Montgomery High School
San Diego 06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer relations
- Professionalism and courtesy
Certification
- [HSI] [Olivewood Gardens & Learning Center] [2023, June]
Timeline
Cashier
Home Depot
08.2023 - Current
Summer Camp Counselor
Olivewood Gardens & Learning Center
06.2023 - 07.2023
High School Diploma -
Montgomery High School
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