Geni Stacy
Morris,OK
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
Receptionist
JIM NORTON CHEVY COLLISION
TULSA, OK
09.2022 - Current
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Responded to inquiries from internal staff members regarding office operations.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Scheduled and confirmed appointments.
Receptionist
Bill Knight Collison
Owasso, OK
05.2021 - 09.2022
- Collaborated with other departments to coordinate resources when necessary.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Handled escalated customer complaints professionally and effectively.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Greeted callers and identified their needs quickly and accurately.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Safeguarded cash boxes at all times during transport between branches.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Verified and recorded cash totals from daily receipts.
- Performed currency exchange, cashed checks, and issued money orders.
Lead Bank Teller
FIRST NATIONAL BANK OF OKMULGEE
Okmulgee, OK
09.2017 - 04.2021
- Handled incoming mail related to customer accounts including deposits and loan applications.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Prepared reports detailing customer account activity for management review.
- Verified identification of customers before processing transactions or opening new accounts.
- Assisted with offsite events such as job fairs or community outreach programs promoting banking services.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
- Input data accurately into the bank's computer system following established guidelines.
- Maintained customer records, including account information and transaction history.
- Provided guidance to other tellers when needed.
- Ensured compliance with all banking regulations and policies.
- Performed fraud detection duties by recognizing suspicious activity in customer accounts.
- Monitored ATM machines for any malfunctions or discrepancies.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Assisted in training new tellers on bank processes and procedures.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Handled complex transactions and provided backup support to other tellers as needed.
Education
High School Diploma -
MORRIS PUBLIC SCHOOLS
Morris, OK05-2017
Skills
- Project Coordination
- Technical Support
- File Management
- Administrative Support
- Verbal and written communication
- Calendar Management
- Document Control
- Organization skills
- Schedule Management
- Positive and professional
- Documentation And Reporting
- Service-oriented mindset
- Performance Improvement
- Office equipment operations
- Scheduling appointments
- Multi-line telephone skills
- Meticulous and organized
- Time Management
- Multi-Line Telephone Systems
- Document Management
- Office Administration
- Greeting and Seating Clients
- Typing Speed
- Customer Service
- Office Supply Management
- Appointment Scheduling
- Data Entry
- Office Management
- Conflict Resolution
- Reliability
- Attention to Detail
- Supply Ordering
Timeline
Receptionist
JIM NORTON CHEVY COLLISION
09.2022 - Current
Receptionist
Bill Knight Collison
05.2021 - 09.2022
Lead Bank Teller
FIRST NATIONAL BANK OF OKMULGEE
09.2017 - 04.2021
High School Diploma -
MORRIS PUBLIC SCHOOLS
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