Genifer Lopez
Miami,FL
Summary
Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Responsible student with good judgment, time management and a flexible schedule. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
USA Sports Medicine & Apprize Medicine
12.2023 - Current
- Resolved customers issues quickly and notified supervisor immediately when problems escalate.
- Greeting guests at front desk and engage in pleasant conversations while managing check in- process.
- Answer phone and emails to schedule clients appointments.
- Deliver excellent customers service by greeting and assisting each customer.
- Coordinate with physicians and insurance agency representatives for speedy resolutions.
- Answer multi line phone system, routing calls, delivering messages to staff and greeting visitors.
Brands Ops Supervior
Victoria Secret
09.2019 - 12.2023
- Developed departmental objectives, budgets, policies, procedures and strategies
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Assisted with new hire orientation and employee training
- Provided product information and resolved concerns to assist customers
- Conducted staff meetings to relay general information or to address specific topics
- Met deadlines while maintaining high-quality deliverables
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Defined problems, collected data, established facts and validated conclusions
- Opened and closed main office in alignment with established security procedures
- Established and maintained good communications with personnel and clientele.
Front Desk Receptionist
Foot and Ankle Specialist
06.2017 - 09.2019
- Worked with coworkers to complete tasks
- Developed departmental objectives, budgets, policies, procedures and strategies
- Responded quickly to meet customer needs and resolve problems
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Assisted with new hire orientation and employee training
- Provided product information and resolved concerns to assist customers
- Conducted staff meetings to relay general information or to address specific topics
- Met deadlines while maintaining high-quality deliverables
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Defined problems, collected data, established facts and validated conclusions
- Opened and closed main office in alignment with established security procedures
- Established and maintained good communications with personnel and clientele.
Sales Associate
Guess
04.2015 - 06.2017
- Answered questions about company location and hours of operation
- Assisted with completion of forms or sign-in procedures
- Updated company databases and visitor logs with daily data and incident information
- Managed digital and analog filing systems to protect confidential data
- Documented and distributed messages to support timely communications
- Interacted with management and colleagues to resolve important administrative matters
- Received payments and recorded receipts for services
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Scheduled appointments and maintained and updated appointment calendars
- Operated telephone switchboard to answer and forward calls
- Maintained tidy, presentable reception area with necessary stationary and materials
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers
- Performed cleaning tasks, keeping store neat and organized
- Engaged with guests to understand and anticipate customer service needs
- Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
- Operated cash register and POS to process sales transactions and handle payments
- Used product knowledge for handling objections
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Stayed current on customer trends and requirements
- Entered customer transaction information into company databases
- Responded promptly to customer queries to increase overall satisfaction.
Education
Bachelor of Science - Nursing Science
Florida International University
Miami, FL06.2025
High School Diploma -
Miami Jackson Senior Highschool
Miami, Florida06.2016
Skills
- Visitor and Customer Relations
- Call Answering and Routing
- Front Desk Operations
- Greet Guests
- Computer Proficiency
- Positive Attitude and Energetic
- Telephone Etiquette
- Customer Complaint Resolution
- Customer Service
- Greeting and Seating Clients
- Data Entry and Database Software
- Accounting Techniques
- Information Updates
- Guest Registration
- Microsoft Excel
- Microsoft Office
- Directing Callers
- Data Imports
- Reminder Calls
- Critical Thinking
- Setting Reservations
- Medical Procedure Coding Software
- Call Transfers
- Confirming Transactions
- Registration Services
- Appointment Scheduling Software
- Maintaining Guest Records
- Email Software
- Patient Referral
- Telephone Reservations
- Microsoft Windows
- Microsoft Outlook
- Fee Collection
- Visitation Scheduling
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
USA Sports Medicine & Apprize Medicine
12.2023 - Current
Brands Ops Supervior
Victoria Secret
09.2019 - 12.2023
Front Desk Receptionist
Foot and Ankle Specialist
06.2017 - 09.2019
Sales Associate
Guess
04.2015 - 06.2017
Bachelor of Science - Nursing Science
Florida International University
High School Diploma -
Miami Jackson Senior Highschool